Title: No Ecomm Data
Last modified: October 6, 2021

---

# No Ecomm Data

 *  Resolved [taradaly10](https://wordpress.org/support/users/taradaly10/)
 * (@taradaly10)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/no-ecomm-data/)
 * Hi. We are not receiving any ecomm data after installing the analytics integration.
 * We are using Universal Analytics and have the ecomm feature turned on.
 * Settings on the plugin that are checked are as follows;
 * – Enable UA
    – Anonymise IP – Track 404 – Track Purchases – Add to basket events–
   enhanced ecomm
 * I have Google Tag Assistant installed and I am aware there is another instance
   of UA hard coded somewhere that needs to be removed.
 * I have Google Tag Manager set up separately, with a Google Analytics container
   using the same UA code that is being used on the plugin.
 * The Woocommerce google analytics integration plugin was installed to track eCommerce
   data.
 * I have also noticed that the woocommerce analytics integration plugin’s code 
   does not appear anywhere in the page source code for the purchase thank you page.
 * There is a caching plugin installed, I have tried clearing the cache to see if
   this is the problem.
 * Can you please tell me is there a conflict somewhere or is it not set up properly?
 * Many thanks!
 * System status is as follows:
 *     ```
       ### WordPress Environment ###
   
       WordPress address (URL): https://southernscientificireland.com
       Site address (URL): https://southernscientificireland.com
       WC Version: 5.7.1
       REST API Version: ✔ 5.7.1
       WC Blocks Version: ✔ 5.7.2
       Action Scheduler Version: ✔ 3.3.0
       WC Admin Version: ✔ 2.7.1
       Log Directory Writable: ✔
       WP Version: 5.8.1
       WP Multisite: –
       WP Memory Limit: 256 MB
       WP Debug Mode: ✔
       WP Cron: ✔
       Language: en_GB
       External object cache: –
   
       ### Server Environment ###
   
       Server Info: Apache/2.4.48 (cPanel) OpenSSL/1.1.1k mod_bwlimited/1.4 Phusion_Passenger/6.0.7
       PHP Version: 7.2.34
       PHP Post Max Size: 256 MB
       PHP Time Limit: 300
       PHP Max Input Vars: 10000
       cURL Version: 7.71.0
       OpenSSL/1.1.1d
   
       SUHOSIN Installed: –
       MySQL Version: 5.7.35-log
       Max Upload Size: 256 MB
       Default Timezone is UTC: ✔
       fsockopen/cURL: ✔
       SoapClient: ✔
       DOMDocument: ✔
       GZip: ✔
       Multibyte String: ✔
       Remote Post: ✔
       Remote Get: ✔
   
       ### Database ###
   
       WC Database Version: 5.6.0
       WC Database Prefix: splash_
       Total Database Size: 78.85MB
       Database Data Size: 68.99MB
       Database Index Size: 9.86MB
       splash_woocommerce_sessions: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
       splash_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_woocommerce_order_items: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
       splash_woocommerce_order_itemmeta: Data: 0.23MB + Index: 0.16MB + Engine MyISAM
       splash_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       splash_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_actionscheduler_actions: Data: 1.52MB + Index: 0.58MB + Engine InnoDB
       splash_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       splash_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       splash_actionscheduler_logs: Data: 0.42MB + Index: 0.27MB + Engine InnoDB
       splash_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_comments: Data: 0.15MB + Index: 0.07MB + Engine MyISAM
       splash_create_map: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
       splash_failed_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_group_map: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_map_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_map_routes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_options: Data: 4.93MB + Index: 0.30MB + Engine MyISAM
       splash_postmeta: Data: 44.49MB + Index: 0.93MB + Engine MyISAM
       splash_posts: Data: 1.44MB + Index: 0.12MB + Engine MyISAM
       splash_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       splash_rank_math_analytics_gsc: Data: 3.52MB + Index: 6.59MB + Engine InnoDB
       splash_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       splash_rank_math_internal_links: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
       splash_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       splash_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       splash_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       splash_revslider_css: Data: 0.11MB + Index: 0.00MB + Engine MyISAM
       splash_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_revslider_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
       splash_revslider_slides: Data: 0.45MB + Index: 0.00MB + Engine MyISAM
       splash_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_shortpixel_folders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       splash_shortpixel_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       splash_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       splash_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       splash_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       splash_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       splash_tm_taskmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
       splash_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_usermeta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
       splash_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       splash_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
       splash_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
       splash_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       splash_wc_customer_lookup: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
       splash_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_wc_order_product_lookup: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
       splash_wc_order_stats: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
       splash_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_wc_product_meta_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
       splash_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       splash_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       splash_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_wpbackitup_job_control: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_wpbackitup_job_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_wpbackitup_job_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_wpgmp_backups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       splash_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       splash_wpml_mails: Data: 10.52MB + Index: 0.00MB + Engine InnoDB
       splash_yoast_indexable: Data: 0.33MB + Index: 0.17MB + Engine InnoDB
       splash_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
       splash_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       splash_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       splash_yoast_seo_links: Data: 0.07MB + Index: 0.02MB + Engine MyISAM
       splash_yoast_seo_meta: Data: 0.16MB + Index: 0.14MB + Engine MyISAM
   
       ### Post Type Counts ###
   
       attachment: 234
       custom_css: 2
       fl-builder-template: 55
       fl-theme-layout: 8
       nav_menu_item: 23
       oembed_cache: 10
       page: 29
       post: 17
       product: 41
       product_variation: 65
       revision: 153
       shop_coupon: 5
       shop_order: 295
       wp_block: 3
       wpcf7_contact_form: 3
       wpcf7r_action: 1
   
       ### Security ###
   
       Secure connection (HTTPS): ✔
       Hide errors from visitors: ✔
   
       ### Active Plugins (31) ###
   
       Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.5.0.1
       Beaver Themer: by The Beaver Builder Team – 1.3.3.1
       Ultimate Addons for Beaver Builder: by Brainstorm Force – 1.34.0
       Contact Form 7: by Takayuki Miyoshi – 5.4.2
       Custom Facebook Feed Pro Developer: by Smash Balloon – 3.0.7
       Disable Variable Product Price Range Woocommerce: by Geek Code Lab – 1.5
       Easy WP SMTP: by wpecommerce
       alexanderfoxc – 1.4.7
   
       Facebook for WooCommerce: by Facebook – 2.6.5
       Jetpack: by Automattic – 10.2
       Facebook for WordPress: by Facebook – 3.0.6
       Slider Revolution: by ThemePunch – 5.4.7.4
       Rank Math SEO: by Rank Math – 1.0.73
       Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.9
       Product And Custom Post type Dropdown CF7: by  – 1.0
       WooCommerce Admin: by WooCommerce – 2.7.1
       WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
       WooCommerce Stripe Gateway: by WooCommerce – 5.6.1
       WooCommerce Google Analytics Integration: by WooCommerce – 1.5.3
       WooCommerce Menu Cart: by Jeremiah Prummer
       Ewout Fernhout – 2.10.0
   
       WooCommerce PayPal Payments: by WooCommerce – 1.6.0
       WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.10.1
       WooCommerce Product Add-ons: by WooCommerce – 3.0.38
       WooCommerce Shipping & Tax: by WooCommerce – 1.25.18
       WooCommerce: by Automattic – 5.7.1
       WordPress Importer: by wordpressdotorg – 0.7
       WP Fastest Cache: by Emre Vona – 0.9.4
       WP Google Map Pro: by flippercode – 4.0.1
       WP Mail Logging: by Wysija – 1.9.9
       WP Post Page Clone: by Gaurang Sondagar – 1.1
       WP-ShowHide: by Lester 'GaMerZ' Chan – 1.04
       Redirection for Contact Form 7: by Query Solutions – 2.3.5
   
       ### Inactive Plugins (1) ###
   
       WooCommerce Conversion Tracking: by weDevs – 2.0.8
   
       ### Settings ###
   
       API Enabled: –
       Force SSL: –
       Currency: EUR (€)
       Currency Position: left
       Thousand Separator: ,
       Decimal Separator: .
       Number of Decimals: 2
       Taxonomies: Product Types: external (external)
       grouped (grouped)
       simple (simple)
       variable (variable)
   
       Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
       exclude-from-search (exclude-from-search)
       featured (featured)
       outofstock (outofstock)
       rated-1 (rated-1)
       rated-2 (rated-2)
       rated-3 (rated-3)
       rated-4 (rated-4)
       rated-5 (rated-5)
   
       Connected to WooCommerce.com: –
   
       ### WC Pages ###
   
       Shop base: #2726 - /shop/
       Basket: #2727 - /basket/
       Checkout: #2728 - /checkout/
       My account: #2729 - /my-account/
       Terms and conditions: #1870 - /terms-conditions/
   
       ### Theme ###
   
       Name: Beaver Builder Child Theme
       Version: 1.0
       Author URL: http://www.fastlinemedia.com
       Child Theme: ✔
       Parent Theme Name: Beaver Builder Theme
       Parent Theme Version: 1.7.9
       Parent Theme Author URL: http://www.wpbeaverbuilder.com/?utm_medium=bb-pro&utm_source=bb-theme&utm_campaign=themes-admin-page
       WooCommerce Support: ✔
   
       ### Templates ###
   
       Overrides: –
   
       ### WooCommerce PayPal Payments ###
   
       Onboarded: No
       Shop country code: IE
       PayPal card processing available in country: No
       Pay Later messaging available in country: No
       Vault enabled: No
   
       ### Action Scheduler ###
   
       Complete: 1,902
       Oldest: 2021-10-05 19:11:05 +0100
       Newest: 2021-10-06 12:33:59 +0100
   
       Pending: 4
       Oldest: 2021-10-06 13:33:59 +0100
       Newest: 2021-10-11 20:09:15 +0100
   
       ### Status report information ###
   
       Generated at: 2021-10-06 12:42:03 +01:00
       ```
   
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fno-ecomm-data%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Saravanan S, a11n](https://wordpress.org/support/users/simplysaru/)
 * (@simplysaru)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/no-ecomm-data/#post-14947568)
 * Hi [@taradaly10](https://wordpress.org/support/users/taradaly10/),
 * I checked the page you linked using the [Tag Assistant](https://chrome.google.com/webstore/detail/tag-assistant-by-google/kejbdjndbnbjgmefkgdddjlbokphdefk)
   recommended on the [plugin docs page](https://docs.woocommerce.com/document/google-analytics-integration/#testing-analytics).
 * There are many [errors](https://d.pr/i/C46qW7). You would want to ensure this
   is fixed first and then try using the Google Analytics plugin. It’s recommended
   that you don’t use Multiple tracking codes on the site.
 * Do keep us posted on how this troubleshooting works out for you.
 *  Thread Starter [taradaly10](https://wordpress.org/support/users/taradaly10/)
 * (@taradaly10)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/no-ecomm-data/#post-14948350)
 * Hi [@simplysaru](https://wordpress.org/support/users/simplysaru/)
 * Should I remove my own Google Analytics tracking code from GTM?
 * I am unaware if the Google Analytics plugin adds tracking code to all pages, 
   or is it just used for WooCommerce pages?
 * Thanks!
 *  Plugin Support [Niall a11n](https://wordpress.org/support/users/wpniall/)
 * (@wpniall)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/no-ecomm-data/#post-14962861)
 * Hi [@taradaly10](https://wordpress.org/support/users/taradaly10/),
 * It looks like Google Analytics and Google Tag Manager tracking codes are showing
   up on the site. For example, here’s what I see on the homepage, a non-WooCommerce
   page, using the [Google Tag Assistant method](https://docs.woocommerce.com/document/google-analytics-integration/#testing-analytics):
 * ⌊southernscientificireland.com Tag Analysis⌉⌊southernscientificireland.com Tag
   Analysis⌉
    Link to image: [https://d.pr/i/fWXgry](https://d.pr/i/fWXgry)
 * The code should work on both frontend WordPress and WooCommerce pages.
 * It would be [best to avoid having more than one tracking code, as that can cause problems](https://docs.woocommerce.com/document/google-analytics-integration/?_ga=2.178687844.1568334603.1634032262-1379642017.1618491768&_gac=1.24968904.1634046862.Cj0KCQjw5JSLBhCxARIsAHgO2Semr4MP3e1pfnQi-LNArf5aGg79-m5XKCghy6oxJQD-gxUOyQ62DUgaAquYEALw_wcB#:~:text=Multiple%20tracking%20code%20instances%20on%20the%20same%20page%20can%20cause%20issues).
   So yes, I would advice removing your own tracking code and leaving the W[ooCommerce Google Analytics Integration plugin to do that for you](https://docs.woocommerce.com/document/google-analytics-integration/#testing-analytics).
 * Please let us know how that goes or if you need further help!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘No Ecomm Data’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-google-analytics-integration/assets/icon-256x256.
   png?rev=3234358)
 * [Google Analytics for WooCommerce](https://wordpress.org/plugins/woocommerce-google-analytics-integration/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-google-analytics-integration/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [Niall a11n](https://wordpress.org/support/users/wpniall/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/no-ecomm-data/#post-14962861)
 * Status: resolved