No Download links or Login details after paying for 5 site subscription

  • zeon7

    (@zeon7)


    6 years, 8 months ago

    We have been tiring to login to the accounts section to download the Pro version a Events Manager. We paid for a 5 site pack at $150 last Wed(26th)/Thursday on our card. Payment appears to have been taken but we have not revived any login details for the pro downloads area. We did receive a mail about the subscription see details below, but at the moment we have no method of downloading the pro version of the plugin that was purchased.

    We have tried to request a password resent using the email address we used [email address removed from public forum] and now we are just getting this message:

    “You have been locked out by our security system. If you feel this is in error, we are sorry for the inconvenience. Please contact us on [email address removed from public forum]

    We have sent a email to the address given and from the form on your site here: http://wp-events-plugin.com/contact-us/

    • This topic was modified 6 years, 8 months ago by James Huff.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support angelo_nwl

    (@angelo_nwl)

    6 years, 8 months ago

    sorry about that, we will going to let the devs know about this and update you asap.

    Plugin Author Marcus

    (@msykes)

    6 years, 8 months ago

    Hi, we’ve replied to your email. Thanks!

    [mods – can you please remove the email from the OP?]

    • This reply was modified 6 years, 8 months ago by Marcus.
    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    6 years, 8 months ago

    Ans closing this topic too.

    For pro or commercial product support please contact the author directly on their site.

    As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘No Download links or Login details after paying for 5 site subscription’ is closed to new replies.