Forums » Plugin: Download Manager » No download link after purchase

  • Resolved sabinejuerges

    (@sabinejuerges)


    Hey there,

    I have a new issue and I hope you will help me as good as you helped me with my last issue πŸ™‚

    I offer two products as digital downloads for pay.

    First topic: I would like to customize the text of the order confirmation that is sent to customers (translate it into German). Is that possible?

    Second: Then I would like the customers to receive an email after the purchase with a link to the page on which they have to enter their email address to access the file.

    Unfortunately, customers currently receive an email telling them to log in or create an account. But I don’t want them to do that because I don’t have an account management on my store.

    What options do you see?

    Thank you, Sabine

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Hi @sabinejuerges

    Greetings and welcome.

    Regarding your first issue, can you please try with a translator plugin such as Loco Translate to translate the referred text into German?

    For the second query, as of now it’s possible, however we may add this in a future release.

    Regards

    Thread Starter sabinejuerges

    (@sabinejuerges)

    Hi and thank you!

    I know how to translate the text, but I didnt find the text in the settings so far, where I can change it. So where can I make the settings of the Email text?

    So, currently a customer buys a digital product from me and then has no way of downloading it. That can’t be right. What should happen according to your current possibilities when the customer buys something? You provide the option of offering a digital product for purchase. Then the goods must reach the customer after payment.

    Thank you

    Sabine

    Hello,

    Thank you for your response.

    Well, we are investigating the Translation issue.

    However, regarding the email issue, you might need to customize the Email template in order to archive such functionality.

    Here’s the reference screencast about how to modify a email template: https://www.loom.com/share/59ffea9540084f68ac338802d7fe5f7e?sid=c7cc6f39-9618-4be8-b805-ad7e9c209bad

    Regards

    Thread Starter sabinejuerges

    (@sabinejuerges)

    hey there,

    thank you! Now I know where to translate and modify the Emails. Thats great.

    And I got how to put a download link to the email, but where can I make the connection between order id and order link?

    In my case I sell two different pdf products.

    Customers of product 1 should get an email with the link to product 1
    Customers of product 2 should get the link to product 2.
    By click on the link, I want to send them to an url, where they have to fill in the email adress and after click the open the pdf.

    your plug in is working fine when users get via qr code to the page where they have to fill in their email address.

    But the way with the purchased pdfs is not working good. πŸ™

    Thank you for your help Sabine

    Plugin Contributor Shafaet Alam

    (@shafayat-alam)

    Hi,
    If you keep guest download enabled for that, please follow the instructions here:
    https://www.wpdownloadmanager.com/how-to-use-guest-checkout-and-download/

    Thread Starter sabinejuerges

    (@sabinejuerges)

    Hi Shafaet,

    thank you! So do I get it right, that I need to have a premium account for that functionality?

    Thank you, Sabine

    Plugin Contributor Shafaet Alam

    (@shafayat-alam)

    No, you don’t need premium account. Your current setup should have all the required options.

    Thread Starter sabinejuerges

    (@sabinejuerges)

    Hi Shafeat,

    thank you for your mail.
    I have made the settings and created a guest download page and linked it in the settings. During the purchase process, I do not have the option to enter my name and email address as shown in the explanation. I only have a complete address mask with name, address and email address. When I click on BUY, I end up on an empty shopping cart page. As a dealer, I get the information that I have sold something. As a customer, I get nothing. No mail, nothing at all. I don’t know what else to do in the settings. I have also adjusted the return page in the PayPal settings. Thank you, Sabine

    Plugin Contributor Shafaet Alam

    (@shafayat-alam)

    Hi, please post your issue here https://www.wpdownloadmanager.com/support/forum/download-manager-free/ to help you with the setup.

    Thread Starter sabinejuerges

    (@sabinejuerges)

    Hi Shafaet, sorry, why do I have to open a new post for the same topic?

    Plugin Contributor Shafaet Alam

    (@shafayat-alam)

    So that our tech support that can check your issue from there, just post this support url, no need to write details there again.

Viewing 11 replies - 1 through 11 (of 11 total)
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