Plugin Support
Younes
(@vanbom)
Hi @panostz,
Hello,
The API call can fail for several reasons, which may prevent roles from updating automatically.
Another option to consider is to inform your members to disconnect and then reconnect their Discord accounts . This can help refresh their roles and may resolve the issue without requiring manual intervention.
Thank you for your reply.
I will let my users know about the disconnect/connect but this is hurting our reputation since we want everything to be automatic. It seems that Discord Plugin does not have a hook on retry payments to check if payment was successful. Also it does not seem to see that changes on PMP user member role when its changing.
Can you have a look?
Regards
Hello @vanbom,
Unfortunately the issue still persists and I have it with all my users so it’s not a random scenario.
It seems that once the payment fails first time but it success on the second try, even tho on PMP the user gets his role it’s not reflected on discord. We got more than 200 members and its imposible to check them all. The Connect and reconnect its also a thing that undermines our product and we cannot ask our users to do such thing. Could you please have a look and make an update on the code?
Kind Regards,
Panos
Hey @panostz We added this issue to our queue of support for upcoming week, I will be keep posting, in the meanwhile if you would like to share more details kindly share.
Hello @ravisoniets
Thank you very much for letting me know.
Regards,
Hello @ravisoniets do we have any ETA about the upcoming release that is gonna fix the issue?
Regards
Hi @panostz I added some code to handle payment completion for stripe and paypal.
Please download testing version from this link Download Debug Version
Steps:
- Please do not uninstall older version as this will remove all data.
- You need to upload new version and replace existing.
- If WPAdmin upload function cannot replace the existing plugin then upload via FTP or hosting file manager.
@ravisoniets Very serious question, are you a support person for this plugin?
@moderator hello yes currently I am looking into support, please let me know if I c an be of any help
@ravisoniets Please do not ask for off-forum contact.
Hello @ravisoniets
Do we have any resolution for this? Have you added the new code so I can update my plugin?
The zip you sent was on version 1.2.20 and my current version is 1.2.22 so I am not sure if its correct to install it like that cause it might break my website and my users.
Please let me know how to proceed.
@ravisoniets If you are an “official” support person for this plugin, please ask the owner/developer to give you official status as “plugin support”.
Hello @ravisoniets @vanbom
Any update?
Hey @panostz The version i sent you for debugg is correct, please install and do let share feedback.
Hello @expresstechsoftware .
The zip is deleted by the admin so i dont have it. also as i said The zip you sent was on version 1.2.20 and my current version is 1.2.22 so I am not sure if its correct to install it like that cause it might break my website and my users. If you can sent the zip again but also update the version at lease to 1.2.22 so it does not break anything.
