Support » Plugin: WooCommerce Print Invoice & Delivery Note » No description on the delivery note

  • Thank you for the fantastic plugin! The description is not showing on the delivery note or invoices. It does show in woocommerce. We use EDUMA theme from thimpress.
    I am using woocommerce Version 3.4.3 and your plugin Version 4.4.2

    example 1

    example 2

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author priyankajagtap

    (@priyankajagtap)

    Hi @nanettedp,

    Thank you for appreciating our plugin and sharing the screenshots.

    Can you please switch the theme to the default WordPress theme or Storefront theme of WooCommerce and check whether the product name is displaying in the invoice or in the delivery note or not?

    Please check the same and let us know the result.

    Regards,
    Priyanka Jagtap

    nanettedp

    (@nanettedp)

    Thanks for your reply. So here is my findings. If I use 2017 standard wordpress theme, it unfortunately still does not show on the normal woo-commerce orders. Strange enough the learnpress orders (that also uses woocommerce as a payment system) does have a description on the delivery note.
    Any ideas?

    Plugin Author priyankajagtap

    (@priyankajagtap)

    Hi @nanettedp,

    Can you please let us know that Product name is not displaying in the WooCommerce Orders on the Edit Order page OR it is just not displaying in the Delivery Note?

    Please let us know.

    Regards,
    Priyanka Jagtap

    The product name is displaying in the woocommerce orders and the edit page. it is just not displaying in the delivery note, invoice and print receipt.

    Plugin Author priyankajagtap

    (@priyankajagtap)

    Hi @nanettedp,

    Thank you for sharing the information.

    We tried to find the fix for the issue you are facing. Can you please replace the below-provided lines of code with the existing code present on the line numbers 101 and 102 present in the “print-content.php” file of our WooCommerce Print Invoice & Delivery Note plugin?
    Path: <WordPress Installation Directory> / wp-content / plugins / woocommerce-delivery-notes / templates / print-order / print-content.php

    Code:

    $prod_name    = wc_get_product( $product_id );
    $product_name = $prod_name->get_name();

    Once you have replaced the provided code at the mentioned place, please check and let us know whether the product name is displaying in the Invoice, delivery note, and print receipt or not.

    Please let us know the result.

    Regards,
    Priyanka Jagtap

Viewing 5 replies - 1 through 5 (of 5 total)
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