• I have just updated the plugin version to 1.0.0 and suddenly, no data is shown anymore in the backend.
    I have done a fresh authentication once again after updating from the beta version. The weird thing is that the data was shown perfectly when I had the beta version installed. Now it does not work anymore for some reason, even though I have not changed anything in th setup with plugins etc.

    Thanks a lot

Viewing 5 replies - 1 through 5 (of 5 total)
  • Same here, on inspecting the console there’s a ton of errors under “Uncaught TypeError”

    Edit: I found the solution, disable the plugin, reenable it, you’ll see this banner again: https://i.imgur.com/5Y2wbch.png

    Make sure your REST API is not restricted by a security plugin or you will get this message when you try to set up:

    An error occurred: We were unable to send credentials to your WordPress site. Please go back to your site and restart the setup. The following error was returned: REST API restricted to authenticated users.

    If you still don’t see it clear page cache.

    • This reply was modified 1 year, 7 months ago by Tiger.
    • This reply was modified 1 year, 7 months ago by Tiger.
    Thread Starter Michael Hoernlimann


    Thanks Jonathan.
    Interestingly it works again for me now (without disabling and re-enabling the plugin) – magic.

    Plugin Support James Osborne


    @michih Good to know it’s working again. There can be caching issues ot times, browser or site/plugin related.

    @jdstiger Nice troubleshooting, true there can be plugins that impact reporting and setup.

    If you are finding the plugin useful please be sure to leave a review.

    I have done that and didn´t work I even deleted the plugin and installed again and the same. No data shown in my dashboards

    Plugin Support Renee Johnson


    @ejgarciam if this issue still persists for you, please open a new support topic. We’d be happy to assist there.

Viewing 5 replies - 1 through 5 (of 5 total)
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