Support » Fixing WordPress » no dashboard visible after installing new widget

  • Resolved firlodge

    (@firlodge)


    Hi
    I installed a new widget (sorry cannot remember what it was) but then am no longer to access dashboard (www.eilyroeinteriors.ie – still visible) I am not a techie – can anyone help?
    I have looked through the threads but cannot find anything (if someone knows better let me know!)
    Many many thanks

Viewing 9 replies - 1 through 9 (of 9 total)
  • I would suggest disabling all your plugins and reverting to the default theme. This can be done by simply renaming the folders for the specific theme and the plugins folder via FTP.

    Hi
    thanks for your help – cannot access the site via ftp – its saying it may be temporarily down.
    I would be delighted to try any other suggestions!

    I was able to access your dashboard with any issues. Are you still having issues?

    yes – just checked again.
    site itself is fine, but when I log on I see a completely blank screen.

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Halfelf Rogue & Plugin Review Team Rep

    thanks for your help – cannot access the site via ftp – its saying it may be temporarily down.

    Ask your webhost for help on that. Until you go in via FTP or a file manager and rename that plugins folder, you’re not going to be able to move forward.

    Thank you – Will do.

    Have contacted the host – so waiting on that.
    Tim S, if you were able to access my dashboard why cant I?
    surely there is something simple going wrong – maybe I should stick to interior design 🙁

    Thank You Thank You – its Back!!

    I’m glad you were able to get the issue resolved!

Viewing 9 replies - 1 through 9 (of 9 total)
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