Support » Plugin: WooCommerce PayPal Checkout Payment Gateway » No customer address info

  • Resolved betyonfire

    (@betyonfire)


    We are using WooCommerce along with Name Your Price and PayPal Checkout to take donations for a nonprofit. It’s working great except for one thing: we can’t seem to get WooCommerce or PayPal to display the customer address in any of the emails or on the WooCommerce Order information. We don’t have shipping, obviously, but we previously used PayPal for donations and the customer address was sent by PayPal via email on every donation. We need the customer email in order to send them a tax-deductible receipt. How can we get this working ASAP?

    For settings within PayPal Checkout, I tried to check the “Require Billing Address”, but got this error: The “require billing address” option is not enabled by your account and has been disabled.

    Thanks for your help on this.

    The page I need help with: [log in to see the link]

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  • Plugin Support melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    Hi there!

    >For settings within PayPal Checkout, I tried to check the “Require Billing Address”, but got this error: The “require billing address” option is not enabled by your account and has been disabled.

    In order to require the billing address, you need to contact PayPal and have them enable this feature on your account.

    Plugin Support melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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