Title: No Custom header selectable
Last modified: February 12, 2019

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# No Custom header selectable

 *  Resolved [lucidvalentine](https://wordpress.org/support/users/lucidvalentine/)
 * (@lucidvalentine)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/no-custom-header-selectable/)
 * Hey there,
    I have just installed OceanWP, added a custom header (in the theme
   panel) via Elementor but as soon as I switch to the customizer no template is
   being shown in the “custom header” section. Right after “header style” only the
   size selector is shown, but no drop-down field where I can select anything from
   my library. What’s my mistake? Thanks a lot for help!

Viewing 11 replies - 1 through 11 (of 11 total)

 *  [Amit Singh](https://wordpress.org/support/users/apprimit/)
 * (@apprimit)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/no-custom-header-selectable/#post-11200028)
 * Hello,
 * It seems your issue has been resolved. Let me know if you are still facing this
   issue.
 *  [JK123](https://wordpress.org/support/users/zealoapparel/)
 * (@zealoapparel)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/no-custom-header-selectable/#post-11210005)
 * I have this issue too!
 *  [Amit Singh](https://wordpress.org/support/users/apprimit/)
 * (@apprimit)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/no-custom-header-selectable/#post-11210782)
 * Hello,
 * Try to disable/enable plugin one by one to check for a possible conflict. Did
   you create a template under the Theme Panel > My Library?
 *  [JK123](https://wordpress.org/support/users/zealoapparel/)
 * (@zealoapparel)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/no-custom-header-selectable/#post-11214002)
 * Hello!
 * Thank you for your response! I found out that it’s the Ocean Extra plugin. Does
   that mean I have to go without it? It’s recommended for my theme so I don’t know
   if it will be ok without it. Thanks so much for your help!
 *  [Amit Singh](https://wordpress.org/support/users/apprimit/)
 * (@apprimit)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/no-custom-header-selectable/#post-11214663)
 * Hello,
 * Try to follow the below steps and check it fixes the issue or not.
    1. Update
   PHP version if it is not PHP7 2. Increase memory limit to 256M 3. Disable all
   the plugins except Ocean Extra and Elementor and check it works or not. Then 
   enable plugins one by one to troubleshoot the issue.
 *  [JK123](https://wordpress.org/support/users/zealoapparel/)
 * (@zealoapparel)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/no-custom-header-selectable/#post-11215309)
 * Hi, thank you! I did everything, with all other plugins deactivated it still 
   doesn’t work.
 *  [Amit Singh](https://wordpress.org/support/users/apprimit/)
 * (@apprimit)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/no-custom-header-selectable/#post-11216824)
 * That’s very strange. Can you share your site link, please? Are you using a child
   theme?
 *  [JK123](https://wordpress.org/support/users/zealoapparel/)
 * (@zealoapparel)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/no-custom-header-selectable/#post-11219567)
 * I just switched to a child theme and at first it worked and then it reverted 
   back; I checked the customizer and the dropdown was missing again.
 * The weird thing is it works on my shop pages, just not site pages.
    site: [http://109.73.231.76/~zealoapp/](http://109.73.231.76/~zealoapp/)
   store: [http://109.73.231.76/~zealoapp/shop/](http://109.73.231.76/~zealoapp/shop/)
 *  [JK123](https://wordpress.org/support/users/zealoapparel/)
 * (@zealoapparel)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/no-custom-header-selectable/#post-11220662)
 * I found out I had the page settings for my Home page set to Header: Medium so
   that was overriding any settings in the customizer!
    Issue resolved 🙂
 * Thanks for all your help, Amit!
 *  [Amit Singh](https://wordpress.org/support/users/apprimit/)
 * (@apprimit)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/no-custom-header-selectable/#post-11221218)
 * Glad to hear that it is fixed!
 *  [JK123](https://wordpress.org/support/users/zealoapparel/)
 * (@zealoapparel)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/no-custom-header-selectable/#post-11223730)
 * Thank you!

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘No Custom header selectable’ is closed to new replies.

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 * 11 replies
 * 3 participants
 * Last reply from: [JK123](https://wordpress.org/support/users/zealoapparel/)
 * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/no-custom-header-selectable/#post-11223730)
 * Status: resolved