Title: No count paramater available? Last modified: August 30, 2016 --- # No count paramater available? * Resolved [tigerpigcreations](https://wordpress.org/support/users/tigerpigcreations/) * (@tigerpigcreations) * [10 years, 7 months ago](https://wordpress.org/support/topic/no-count-paramater-available/) * Hi, * I’ve just installed the plugin and are the getting an error after saving the api key and shop id. * It’s a black screen with ‘No count paramater available?’ being displayed. * Do you know why this would be? * Regards, * Steve * [https://wordpress.org/plugins/etsy-importer/](https://wordpress.org/plugins/etsy-importer/) Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/no-count-paramater-available/page/2/?output_format=md) [→](https://wordpress.org/support/topic/no-count-paramater-available/page/2/?output_format=md) * [Michael Beckwith](https://wordpress.org/support/users/tw2113/) * (@tw2113) * The BenchPresser * [10 years, 7 months ago](https://wordpress.org/support/topic/no-count-paramater-available/#post-6574805) * From what I can tell, that’s related to the API response from Etsy, and it’s not returning results we need. * Just to make sure, you’ve fetched the ID from the example url like so on your shop page, correct? * ``` ``` * They don’t make it obvious but this number is actually not the correct one: * ``` ``` * Thread Starter [tigerpigcreations](https://wordpress.org/support/users/tigerpigcreations/) * (@tigerpigcreations) * [10 years, 7 months ago](https://wordpress.org/support/topic/no-count-paramater-available/#post-6574845) * Hi Michael, * Thanks for your response. * Double checked the settings and I’m pulling the correct value from etsy. I tried removing the params after the ? but this made no difference. * Still getting the same response… * Could it be some settings related to the app in etsy? * Steve * Thread Starter [tigerpigcreations](https://wordpress.org/support/users/tigerpigcreations/) * (@tigerpigcreations) * [10 years, 7 months ago](https://wordpress.org/support/topic/no-count-paramater-available/#post-6574847) * I also got the invalid header message on first install and subsequent installs of the plugin. * Steve * [Michael Beckwith](https://wordpress.org/support/users/tw2113/) * (@tw2113) * The BenchPresser * [10 years, 7 months ago](https://wordpress.org/support/topic/no-count-paramater-available/#post-6574861) * What’s the URL to your store? I’m curious what’s coming through the API responses at the moment. I’ll utilize my own API key to check and see, so no need to worry about sharing that part at all. * Regarding the invalid header part, I’m still baffled at that issue because as far as I can tell, the WP plugin headers are just fine. * Thread Starter [tigerpigcreations](https://wordpress.org/support/users/tigerpigcreations/) * (@tigerpigcreations) * [10 years, 7 months ago](https://wordpress.org/support/topic/no-count-paramater-available/#post-6574862) * etsy://shop/10962008?ref=applinks_ios is what I’m using in the plugin – the ‘ proper’ URL is [https://www.etsy.com/uk/shop/TigerPigCreations](https://www.etsy.com/uk/shop/TigerPigCreations) * Steve * [Michael Beckwith](https://wordpress.org/support/users/tw2113/) * (@tw2113) * The BenchPresser * [10 years, 7 months ago](https://wordpress.org/support/topic/no-count-paramater-available/#post-6574870) * Not quite sure why it’s saying that, because I did a direct request to the API and it did return a count value of 1. That said, I also refreshed the settings page before simply hitting save again, and I also ended up getting 34 products imported, that match the listings on your shop. Worth trying to take those steps and see if the count error is only a temporary thing for you. * Thread Starter [tigerpigcreations](https://wordpress.org/support/users/tigerpigcreations/) * (@tigerpigcreations) * [10 years, 7 months ago](https://wordpress.org/support/topic/no-count-paramater-available/#post-6574876) * Hmmm – so I’ve deleted and reinstalled the plugin, changed the values in the api and store id and now have left the fields blank and I get the same reponse every time. * Doesn’t seem to be a temporary thing. * Steve * Thread Starter [tigerpigcreations](https://wordpress.org/support/users/tigerpigcreations/) * (@tigerpigcreations) * [10 years, 7 months ago](https://wordpress.org/support/topic/no-count-paramater-available/#post-6574881) * Was a temporary thing – I put the whole URL in the store id field…duh! * Put just number in and now working like a charm. * Thanks for your help. * Steve * [Michael Beckwith](https://wordpress.org/support/users/tw2113/) * (@tw2113) * The BenchPresser * [10 years, 7 months ago](https://wordpress.org/support/topic/no-count-paramater-available/#post-6574891) * Was it that way, with the whole url, the whole time? That’d explain some of the issues. 😛 * Regardless, glad to hear it’s working well for you now. * [carvingpixel](https://wordpress.org/support/users/carvingpixel/) * (@carvingpixel) * [10 years, 6 months ago](https://wordpress.org/support/topic/no-count-paramater-available/#post-6575040) * Hello, * I am having this issue as well. However it seemed to have worked initially and pulled down two products. Now that we have added new stuff to etsy and tried it again, it is not working any further? We now get the no count parameter available message. The settings have remained the same! * any assistance please? * Here is our development site for it [http://4f0.393.myftpupload.com/](http://4f0.393.myftpupload.com/) * the etsy store is [https://www.etsy.com/shop/WhereTheGodsLive](https://www.etsy.com/shop/WhereTheGodsLive) * I have the ID as 6340462 * Thank you! * [Michael Beckwith](https://wordpress.org/support/users/tw2113/) * (@tw2113) * The BenchPresser * [10 years, 6 months ago](https://wordpress.org/support/topic/no-count-paramater-available/#post-6575041) * carvingpixel, I won’t promise it will for sure fix the issue, but would you be willing to try out a more recent copy of the plugin that hasn’t been pushed up to wordpress.org here yet? * You can find it at [https://github.com/coreymcollins/Etsy-Product-Importer-for-WordPress/archive/master.zip](https://github.com/coreymcollins/Etsy-Product-Importer-for-WordPress/archive/master.zip) and it should prompt you to download a zip with the updates. Once acquired, just extract it and put it in your plugin folder like always. * [bolanrint](https://wordpress.org/support/users/bolanrint/) * (@bolanrint) * [10 years, 6 months ago](https://wordpress.org/support/topic/no-count-paramater-available/#post-6575043) * Any solutions here? I am getting the same error. * I tried installing the newer version manually but received an invalid PHP error. * [Michael Beckwith](https://wordpress.org/support/users/tw2113/) * (@tw2113) * The BenchPresser * [10 years, 6 months ago](https://wordpress.org/support/topic/no-count-paramater-available/#post-6575044) * It all has to do with the API response, from what I recall. * What was the error you received so I can check on that part? * [JSanke](https://wordpress.org/support/users/jsanke/) * (@jsanke) * [10 years, 6 months ago](https://wordpress.org/support/topic/no-count-paramater-available/#post-6575047) * Just an FYI, Michael: * Had all these same problems just now. Oddly, found that Etsy actually changed my API key a few minutes after I created the app. Entered the new API key, had to save the settings a few times, but then, like magic, my products were imported, though one of them came through as a draft, even though it is not. * Just providing information in case it helps you troubleshoot in future. * [Spencer Hill](https://wordpress.org/support/users/s3w47m88/) * (@s3w47m88) * [10 years, 5 months ago](https://wordpress.org/support/topic/no-count-paramater-available/#post-6575052) * I’m experiencing this same issue. * etsy://shop/9048721?ref=applinks_ios * Tried the zip file you provided but the Products > Etsy Importer Settings. * It does save the values I enter. But upon selecting save it results in the error mentioned above. * And I don’t see an import option on the Settings page (or elsewhere that I can find). * THANK YOU FOR YOUR TIME. I appreciate this free Plugin. Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/no-count-paramater-available/page/2/?output_format=md) [→](https://wordpress.org/support/topic/no-count-paramater-available/page/2/?output_format=md) The topic ‘No count paramater available?’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/etsy-importer.svg) * [Etsy Importer](https://wordpress.org/plugins/etsy-importer/) * [Support Threads](https://wordpress.org/support/plugin/etsy-importer/) * [Active Topics](https://wordpress.org/support/plugin/etsy-importer/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/etsy-importer/unresolved/) * [Reviews](https://wordpress.org/support/plugin/etsy-importer/reviews/) * 17 replies * 7 participants * Last reply from: [Michael Beckwith](https://wordpress.org/support/users/tw2113/) * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/no-count-paramater-available/page/2/#post-6575054) * Status: resolved