Viewing 12 replies - 1 through 12 (of 12 total)
  • Thread Starter wooassist

    (@wooassist)

    Hi Support,

    just following up on my issue above

    Thanks

    Plugin Author rocketelements

    (@rocketelements)

    Hi @wooassist,

    first of all. Relates this issue to the conversions not being tracked or do not you even get views in the statistics? This is important as we have to know where to start.

    In addition to that i can see that the url mapping for the tracking pixel is wrong. Could you please send the Elementor System informations to info@rocketelements.io or post it here?

    Thread Starter wooassist

    (@wooassist)

    @rocketelements hi, we are still able to track views just not conversions.

    url mapping for the tracking pixel is wrong.

    what did you mean by this?

    here is the elementor system info

    == Server Environment ==
    Operating System: Linux
    Software: Apache
    MySQL version: Percona Server (GPL), Release 84.0, Revision 47234b3 v5.6.40-84.0
    PHP Version: 7.3.16
    PHP Max Input Vars: 3000
    PHP Max Post Size: 128M
    GD Installed: Yes
    ZIP Installed: Yes
    Write Permissions: All right
    Elementor Library: Connected

    == WordPress Environment ==
    Version: 5.4.2
    Site URL: https://www.koffeeklatch.co.uk
    Home URL: https://www.koffeeklatch.co.uk
    WP Multisite: No
    Max Upload Size: 128 MB
    Memory limit: 768M
    Permalink Structure: /%postname%/
    Language: en-US
    Timezone: 0
    Debug Mode: Inactive

    == Theme ==
    Name: OceanWP
    Version: 1.8.3
    Author: Nick
    Child Theme: No

    == User ==
    Role: administrator
    WP Profile lang: en_US
    User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:77.0) Gecko/20100101 Firefox/77.0

    == Active Plugins ==
    AffiliateWP – External Referral Links
    Version: 1.0.2
    Author: AffiliateWWP

    Akismet Anti-Spam
    Version: 4.1.6
    Author: Automattic

    AMP
    Version: 1.5.3
    Author: AMP Project Contributors

    BackupBuddy
    Version: 8.3.5.0
    Author: iThemes

    Classic Editor
    Version: 1.5
    Author: WordPress Contributors

    Elementor
    Version: 2.9.12
    Author: Elementor.com

    Elementor Pro
    Version: 2.10.2
    Author: Elementor.com

    Essential Addons for Elementor
    Version: 4.0.3
    Author: WPDeveloper

    Facebook Pixel
    Version: 1.6.0
    Author: Facebook

    Google Tag Manager for WordPress
    Version: 1.11.4
    Author: Thomas Geiger

    iThemes Security
    Version: 7.7.1
    Author: iThemes

    JetBlocks For Elementor
    Version: 1.2.3
    Author: Crocoblock

    JetElements For Elementor
    Version: 2.2.17
    Author: Crocoblock

    JetMenu
    Version: 2.0.4
    Author: Crocoblock

    JetSearch For Elementor
    Version: 2.1.0
    Author: Crocoblock

    Livemesh Addons for Elementor
    Version: 2.9.9
    Author: Livemesh

    ManageWP – Worker
    Version: 4.9.6
    Author: GoDaddy

    Pretty Links
    Version: 3.1.1
    Author: Pretty Links

    Rank Math SEO
    Version: 1.0.44.1
    Author: Rank Math

    Related Posts By Taxonomy
    Version: 2.7.3
    Author: keesiemijer

    SG Optimizer
    Version: 5.5.6
    Author: SiteGround

    Smush
    Version: 3.6.3
    Author: WPMU DEV

    Split Test For Elementor
    Version: 1.3.8
    Author: Rocket Elements

    UpdraftPlus – Backup/Restore
    Version: 1.16.25
    Author: UpdraftPlus.Com, DavidAnderson

    Wicked Folders
    Version: 2.17.2
    Author: Wicked Plugins

    WP-Optimize – Clean, Compress, Cache
    Version: 3.1.2
    Author: David Anderson, Ruhani Rabin, Team Updraft

    WP Last Modified Info
    Version: 1.6.6
    Author: Sayan Datta

    Zendesk Support for WordPress
    Version: 1.7.4
    Author: Zendesk

    == Must-Use Plugins ==
    ManageWP – Worker Loader
    Version:
    Author: GoDaddy

    == Elements Usage ==

    archive : 1
    archive-posts : 1
    divider : 2
    search-form : 1
    theme-archive-title : 1
    wp-widget-archives : 1
    wp-widget-categories : 1
    wp-widget-recent-comments : 1
    wp-widget-tag_cloud : 1
    footer : 1
    form : 1
    heading : 4
    icon-list : 2
    social-icons : 1
    text-editor : 1
    theme-site-logo : 1
    header : 2
    button : 2
    heading : 3
    icon-list : 2
    jet-mega-menu : 1
    jet-nav-menu : 1
    nav-menu : 1
    social-icons : 2
    theme-site-logo : 3
    page : 7
    author-box : 1
    button : 24
    divider : 6
    facebook-comments : 1
    heading : 61
    icon-list : 1
    image : 9
    post-info : 3
    post-navigation : 1
    share-buttons : 2
    testimonial-carousel : 2
    text-editor : 39
    theme-post-content : 1
    theme-post-featured-image : 1
    theme-post-title : 1
    video : 2
    popup : 5
    form : 3
    heading : 5
    html : 2
    image : 5
    text-editor : 8
    section : 10
    button : 8
    divider : 3
    heading : 13
    html : 1
    icon-list : 1
    image : 3
    jet-nav-menu : 2
    testimonial-carousel : 1
    text-editor : 7
    single : 1
    author-box : 1
    button : 1
    divider : 4
    facebook-button : 1
    heading : 5
    post-comments : 1
    post-info : 1
    posts : 1
    search-form : 1
    share-buttons : 1
    text-editor : 1
    theme-post-content : 1
    theme-post-title : 1
    widget : 0
    testimonial-carousel : 3
    wp-post : 28
    button : 173
    divider : 39
    eael-cta-box : 2
    eael-info-box : 4
    eael-post-grid : 1
    form : 3
    global : 8
    google_maps : 1
    heading : 452
    html : 1
    icon-box : 2
    icon-list : 17
    image : 101
    image-box : 15
    jet-nav-menu : 4
    jet-pricing-table : 6
    jet-services : 13
    lae-portfolio : 1
    media-carousel : 1
    menu-anchor : 53
    posts : 2
    share-buttons : 1
    social-icons : 1
    table-of-contents : 3
    testimonial : 4
    testimonial-carousel : 13
    text-editor : 365
    video : 23
    wp-page : 41
    button : 14
    divider : 2
    heading : 28
    html : 1
    icon-box : 4
    icon-list : 6
    image : 5
    image-box : 1
    jet-pricing-table : 3
    spacer : 1
    testimonial-carousel : 1
    text-editor : 17
    video : 1

    == Log ==

    Log: showing 20 of 272019-10-16 14:07:02 [info] Elementor data updater process has been completed. [array (
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    2019-11-29 07:57:51 [info] Elementor data updater process has been completed. [array (
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    2019-12-27 12:58:12 [info] Elementor data updater process has been completed. [array (
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    ‘from’ => ‘2.7.3’,
    ‘to’ => ‘2.8.2’,
    )]
    2020-01-02 09:57:19 [info] elementor::elementor_updater Started
    2020-01-02 09:57:19 [info] Elementor/Upgrades – _v_2_6_0_fa4_migration_flag Start
    2020-01-02 09:57:19 [info] Elementor/Upgrades – _v_2_6_0_fa4_migration_flag Finished
    2020-01-02 09:57:19 [info] Elementor/Upgrades – _v_2_6_6_fa4_migration_button Start
    2020-01-02 09:57:19 [info] Elementor/Upgrades – _v_2_6_6_fa4_migration_button Finished
    2020-01-02 09:57:19 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘2.5.16’,
    ‘to’ => ‘2.8.2’,
    )]
    2020-01-02 09:58:06 [info] Elementor data updater process has been queued. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘2.8.2’,
    ‘to’ => ‘2.8.3’,
    )]
    2020-01-02 09:58:07 [info] elementor::elementor_updater Started
    2020-01-02 09:58:07 [info] Elementor/Upgrades – _v_2_8_3_recalc_usage_data Start
    2020-01-02 09:58:09 [info] Elementor/Upgrades – _v_2_8_3_recalc_usage_data Finished
    2020-01-02 09:58:09 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘2.8.2’,
    ‘to’ => ‘2.8.3’,
    )]
    2020-01-02 09:58:14 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor Pro’,
    ‘from’ => ‘2.8.2’,
    ‘to’ => ‘2.8.3’,
    )]
    2020-01-20 13:04:59 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘2.8.3’,
    ‘to’ => ‘2.8.4’,
    )]
    2020-05-26 09:48:13 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘2.8.4’,
    ‘to’ => ‘2.9.9’,
    )]
    2020-05-26 09:50:37 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor Pro’,
    ‘from’ => ‘2.8.3’,
    ‘to’ => ‘2.9.5’,
    )]
    2020-06-21 14:42:11 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘2.9.9’,
    ‘to’ => ‘2.9.12’,
    )]
    2020-06-21 14:42:17 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor Pro’,
    ‘from’ => ‘2.9.5’,
    ‘to’ => ‘2.10.2’,
    )]

    JS: showing 9 of 9JS: 2019-10-09 10:02:24 [error X 2][https://www.koffeeklatch.co.uk/wp-content/plugins/elementor/assets/lib/backbone/backbone.marionette.min.js?ver=2.4.5:22:19954] View (cid: \”view967\”) has already been destroyed and cannot be used.
    JS: 2019-10-09 10:07:08 [error X 1][https://www.koffeeklatch.co.uk/wp-content/plugins/elementor/assets/lib/backbone/backbone.marionette.min.js?ver=2.4.5:22:19954] View (cid: \”view937\”) has already been destroyed and cannot be used.
    JS: 2019-10-09 15:39:06 [error X 1][https://www.koffeeklatch.co.uk/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.5.16:2:211868] Cannot read property \’menu\’ of undefined
    JS: 2019-12-14 12:49:33 [error X 32][https://www.koffeeklatch.co.uk/wp-content/plugins/elementor/assets/js/editor-modules.min.js?ver=2.8.1:2:48076] n.attributes[e.name].each is not a function
    JS: 2019-12-14 15:59:21 [error X 1][https://www.koffeeklatch.co.uk/wp-content/plugins/elementor/assets/js/editor-modules.min.js?ver=2.8.1:2:40610] Cannot read property \’cid\’ of undefined
    JS: 2020-01-15 14:31:49 [error X 1][https://www.koffeeklatch.co.uk/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.8.3:7:43613] Cannot set property \’controls\’ of undefined
    JS: 2020-03-11 13:29:23 [error X 3][https://www.koffeeklatch.co.uk/wp-content/plugins/elementor/assets/lib/backbone/backbone.marionette.min.js?ver=2.4.5:22:19954] View (cid: \”view1053\”) has already been destroyed and cannot be used.
    JS: 2020-03-16 14:22:59 [error X 44][https://www.koffeeklatch.co.uk/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.8.4:2:80590] Cannot read property \’get\’ of undefined
    JS: 2020-06-24 05:40:24 [error X 1][https://www.koffeeklatch.co.uk/wp-content/plugins/elementor/assets/js/editor-document.min.js?ver=2.9.12:2:195493] this.storage is undefined

    PHP: showing 6 of 6PHP: 2019-10-11 21:41:19 [notice X 57][/home/koffeekl/public_html/wp-content/plugins/elementor-pro/modules/forms/classes/activecampaign-handler.php::133] Undefined index: textarea [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]
    PHP: 2019-12-13 16:08:22 [notice X 70][/home/koffeekl/public_html/wp-content/plugins/elementor/core/dynamic-tags/tag.php::45] Undefined index: after [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]
    PHP: 2019-12-14 15:06:52 [notice X 8377][/home/koffeekl/public_html/wp-content/plugins/elementor/core/files/css/base.php::724] Undefined index: _id [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]
    PHP: 2020-01-02 09:58:28 [notice X 14][/home/koffeekl/public_html/wp-content/plugins/elementor-pro/modules/forms/widgets/form.php::1299] Undefined index: button_icon [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]
    PHP: 2020-01-02 10:01:34 [notice X 5][/home/koffeekl/public_html/wp-content/plugins/elementor/includes/widgets/button.php::555] Undefined index: icon [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]
    PHP: 2020-02-04 20:43:35 [notice X 53][/home/koffeekl/public_html/wp-content/plugins/elementor-pro/modules/forms/classes/activecampaign-handler.php::133] Undefined index: checkbox [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]

    Thread Starter wooassist

    (@wooassist)

    @rocketelements Hi just following up on this issue, thanks

    Thread Starter wooassist

    (@wooassist)

    @rocketelements Hi, can anyone help me on this?

    Plugin Author rocketelements

    (@rocketelements)

    @wooassist After talking to your developers we can only resolve this issue if we get access to your page. Is that possible?

    Thread Starter wooassist

    (@wooassist)

    @rocketelements you need admin access to the site?

    Plugin Author rocketelements

    (@rocketelements)

    Yes correct

    Thread Starter wooassist

    (@wooassist)

    where do I send the logins? I can only grant access to a dev site though not the live site if that is ok.

    Plugin Author rocketelements

    (@rocketelements)

    Please send us the login details to info@rocketelements.io … we will take a look. Hopefully the dev site has the same issue.

    Thread Starter wooassist

    (@wooassist)

    @rocketelements thanks, I have sent you the credentials via email.

    Thread Starter wooassist

    (@wooassist)

    @rocketelements it has been a month now and you have not replied to my case
    https://rocketelements.freshdesk.com/helpdesk/tickets/392

    I tried contacting you again via your contact form but the form on your site seems to be broken.

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘No conversions being logged’ is closed to new replies.