Title: no connection
Last modified: October 25, 2022

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# no connection

 *  Resolved [dragondefeu76](https://wordpress.org/support/users/dragondefeu76/)
 * (@dragondefeu76)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/no-connection-11/)
 * Hello,
    I tried several times to connect SendCloud with my woocommerce store 
   but it doesn’t work. I generated a new key, disconnect and reconnect, it doesn’t
   work, it gives me a 400 error. I have read the FAQ but I don’t see what is wrong.
   What should be done ? Furthermore, it is impossible to send a message for support
   from the interface. Here is the connection error log { “id”: 67252794, “base_url”:“
   [https://editionslalchimiste.com&#8221](https://editionslalchimiste.com&#8221);,“
   response_code”: 400, “full_url”: “[https://editionslalchimiste.com/boutique/wc-api/v2/orders?page=1&filter%5Blimit%5D=1&filter%5Bcreated_at_min%5D=2022-10-25T12%3A15%3A31Z&filter%5Bmeta%5D](https://editionslalchimiste.com/boutique/wc-api/v2/orders?page=1&filter%5Blimit%5D=1&filter%5Bcreated_at_min%5D=2022-10-25T12%3A15%3A31Z&filter%5Bmeta%5D)
   =true&filter%5Borderby%5D=created_at&filter%5Border%5D=DESC&filter%5Bcreated_at_max%
   5D=2022-10-25T12%3A15%3A31Z&consumer_key=ck_7485a7d7b554947775f726b0472bcdf0aa2f55e9&
   consumer_secret=cs_b4c58000ccbcf0bf28c16dbbc2f03e73a52c3a97”, “method”: “GET”,“
   request”: { “payload”: null, headers: {} }, “response”: { headers: {}, “body”:“”},“
   exception”: null, “created_at”: 1666700132261, “protected”: true, “additional_data”:“”,“
   formatted_date”: “25/10/2022 14:15:32” } Thank you for your reply
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fno-connection-11%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [Sendcloud](https://wordpress.org/support/users/sendcloudbv/)
 * (@sendcloudbv)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/no-connection-11/#post-16132715)
 * Hi [@dragondefeu76](https://wordpress.org/support/users/dragondefeu76/)
 * In order to troubleshoot the issue accurately, we will need to perform basic 
   checks like basic account information, addresses, payment method and permalink
   on WooCommerce settings.
 * Could you please send a ticket to our support about this issue, so we can investigate
   it further? Either directly via the Sendcloud panel or by email to [support@sendcloud.com](https://wordpress.org/support/topic/no-connection-11/support@sendcloud.com?output_format=md)
 * Thanks in advance!
 * Kind regards,
    Riccardo Sendcloud

Viewing 1 replies (of 1 total)

The topic ‘no connection’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/sendcloud-shipping_fbfdff.svg)
 * [Sendcloud | Shipping & Returns Automation for WooCommerce](https://wordpress.org/plugins/sendcloud-shipping/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/sendcloud-shipping/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/sendcloud-shipping/)
 * [Active Topics](https://wordpress.org/support/plugin/sendcloud-shipping/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/sendcloud-shipping/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/sendcloud-shipping/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Sendcloud](https://wordpress.org/support/users/sendcloudbv/)
 * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/no-connection-11/#post-16132715)
 * Status: resolved