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No Confirmation email is being sent (2 posts)

  1. jeniaw
    Member
    Posted 11 months ago #

    Hello,

    I installed Subscribe2 on to my new site. I transferred my existing subscribers from my old site, and it seems to be working fine for them - it sends notifications of my posts. But I have the problem with subscription of new visitors. It doesn't send the confirmation email to new subscribers. I tested it: after I type in the email address and press "Subscribe" button it shows the message "A confirmation message is on its way!" , but it never gets sent to the email provided.

    I read the troubleshoot page and I don't have any mentioned conflicts.

    Please help me - I am confused, because Subscribe2 works for already existing subscribers, but new ones can't sign up?

    Thank you,
    Jenia

    https://wordpress.org/plugins/subscribe2/

  2. mattyrob
    Member
    Posted 11 months ago #

    @Jenia,

    Try installing an email logging plugin:
    http://wordpress.org/support/plugin/email-log

    This will allow you to see if Subsicribe2 is successfully generating the email and attempting to send it.

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