Support » Theme: Olsen Light » No comment notifications?

  • Resolved darknessandlight

    (@darknessandlight)



    Hello all – I finally have comments up and running on my site, but I’m not getting email notifications when a comment is being held for approval. I have the boxes checked that say “notify me any time a comment is held for moderation” and “notify me anytime someone comments”

    I made sure my admin email is correct

    I checked my SPAM folder and it’s not in there.

    Thanks so much for your help! 🙂

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi there,
    If you don’t receive any emails you will have to contact your host’s support and let them know that mail functionality is not working on your server. They will be able to fix thi. Let me know if this works, or if I can help out more.

    ok thanks! I’ll contact them

    I called them, that said that wasn’t it – they said it had something to do with the subject line ob my comments form?

    Hi,
    Olsen Light uses the default WordPress contact form.
    Can you send me their response here? I couldn’t understand what’s going on.
    Can you add a simple contact form plugins https://www.wordpress.org/plugins/wpforms-lite/ and check if emails come from the plugin normally?

    • This reply was modified 2 months, 3 weeks ago by  Fotis.

    Right now I am using WP Forms Lite. I get comments but no notifications. GoDaddy swears it’s not on their end.

    Also – I need to add captcha to my forms and I don’t see it in the lite version.

    Should I upgrade to the pro version for captcha and notifications?

    If you guys have any other contact form plugins you can recommend that have captcha and work with Olsen Light, that would be great! I’m fine with using whatever as long as it works. And yes, I don’t mind paying for it if it works well.

    Thanks so much all for your help 🙂

    Hello all – I upgraded to WP Forms Pro.

    This post isn’t about my page here though:

    https://darknessandlight.org/contact/

    What I am asking about is the comments, if you scroll to the bottom of a post like this one, for example:

    https://darknessandlight.org/5-reasons-im-thankful-for-my-bipolar-diagnosis/

    So people can comment, and the comments are held for moderation, but I am not getting notifications that someone has posted and there’s a comment being held for moderation.

    I have the boxes checked that say Notify me whenever:

    Anyone posts a comment
    A comment is held for moderation

    I’ve checked that my email address in the Settings section of my dashboard is correct, and the notifications are not in my SPAM folder either.

    Could anyone please help? Thanks!

    NEVER MIND – I FIXED IT! 🙂

    If someone could delete this thread please do, I am unable to.

Viewing 7 replies - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.