Support » Fixing WordPress » no comment emails since 4.6 upgrade

  • Ever since I upgraded, I’m not receiving my comment emails from the site. I checked the boards but can’t find a simple solution. My email address works fine, I can send and receive emails from it, but I can’t receive comment emails.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator t-p


    first off, check appropriate settings in:

    dashboard – settings – discussion

    yep. all good to go. haven’t changed any of that since i started site 3+ years ago.

    Moderator t-p


    Have you tried:
    – deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
    resetting the plugins folder by FTP. Sometimes, an apparently inactive plugin can still cause problems.
    – switching to the unedited default Theme (Twenty Sixteen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins).
    – If all the above steps do not resolve the issue, then try MANUALLY updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old wp-admin and wp-includes folders and files on your server before uploading the new ones. Please read the Manual Update directions first.
    Backup: If you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. You can never have enough backups!

    Hi Tara,

    I’m having the same issue, emails are not sent since 4.6 update.

    I tried:
    Deactivating all plugins.
    Manually updating as described above.
    Setting file / folder permissions 664 / 775.
    Switching to default theme.
    Resetting the plugins folder.

    Is there anything else I can try?


    Tara, I bumped into this. Maybe you gals / guys already know this, but just in case:

    Cheers, and still any idea for a fix is welcome. Best would be a WP hotfix. 😉


    Moderator t-p



    If the troubleshooting already posted made no difference for you, then, as per the Forum Welcome, please post your own topic.

Viewing 6 replies - 1 through 6 (of 6 total)
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