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No comment emails sent except when admins make comments (2 posts)

  1. alexholehouse
    Member
    Posted 11 months ago #

    Here's a weird one.

    In the last 6 months (maybe under 3.8 or 3.7) my users stopped receiving emails when someone comments on their posts, despite having the Settings->Discussion->E-mail me whenever->Someone comments on a post.

    The weird thing is that if an administrator comments the author gets the comment email, but for any other user they don't (I elevated a normal test user to administrator to reproduce the effect - i.e. it shows it's specifically the administrator privilege and not the specific administrator account, if that makes sense). This helpfully shows that the server is able to send the comment emails, just that there's some monkey business going on which is stopping it from happening.

    Any thoughts would be appreciated.

  2. alysonearl
    Member
    Posted 11 months ago #

    Do you have to be logged in as an Administrator or Editor to see Settings->Discussion->E-mail me whenever->Someone comments on a post?

    I'm thinking about Roles and Capabilities, and whether the user has to have a certain capability such as moderate comments in order to get the emails.
    https://codex.wordpress.org/Roles_and_Capabilities

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