Title: no code created
Last modified: September 14, 2020

---

# no code created

 *  [marcie73](https://wordpress.org/support/users/marcie73/)
 * (@marcie73)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/no-code-created/)
 * Hello,
    I tried following your documentation. I Created a product for my gift
   card and tried to purchase it. I guess the gift card voucher must be created 
   manually. So I did but I cannot see any code field, or any code automatically
   created. When I tried to send it to the destination user there isn’t any code
   in the email. In addition in the email there is the default image instead that
   the chosen one. Thank you for help!
 * here some attachments:
 * > [Create Gift card](https://imgur.com/a/qamcp19)
    -  This topic was modified 5 years, 8 months ago by [marcie73](https://wordpress.org/support/users/marcie73/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fno-code-created%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [YITHEMES](https://wordpress.org/support/users/yithemes/)
 * (@yithemes)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/no-code-created/#post-13447486)
 * Hello there,
    hope you are doing well! 🙂
 * We have been checking your images and the one created manually is working fine,
   the code defined in the gift card table is appearing properly in the email.
 * If the issue is only with the gift card purchased, note that the gift card is
   created when the order status changes to “processing” or “completed”, maybe in
   your tests the order remains “on-hold” or “pending payment”, could you check 
   it, please?
 * If the problem persists, could you send us a video with the purchase process 
   and the order page, please?
 * Have a nice day!
 *  Thread Starter [marcie73](https://wordpress.org/support/users/marcie73/)
 * (@marcie73)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/no-code-created/#post-13510248)
 * Hello!
    Thank you for your reply and sorry for my delay!:) I cannot see any code
   in the email, just the title of the card, which is “Buono Olimpia” and this is
   how I named it. I thought that a numeric code was supposed to be generated by
   the system.
 * My order was in processing status.
    Thanks for explanation!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘no code created’ is closed to new replies.

 * ![](https://ps.w.org/yith-woocommerce-gift-cards/assets/icon-256x256.gif?rev=
   3227932)
 * [YITH WooCommerce Gift Cards](https://wordpress.org/plugins/yith-woocommerce-gift-cards/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/yith-woocommerce-gift-cards/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/yith-woocommerce-gift-cards/)
 * [Active Topics](https://wordpress.org/support/plugin/yith-woocommerce-gift-cards/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/yith-woocommerce-gift-cards/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/yith-woocommerce-gift-cards/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [marcie73](https://wordpress.org/support/users/marcie73/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/no-code-created/#post-13510248)
 * Status: not resolved