Title: No COD problem&#8230;
Last modified: May 7, 2019

---

# No COD problem…

 *  Resolved [sittingondockofbay](https://wordpress.org/support/users/paulplant/)
 * (@paulplant)
 * [7 years ago](https://wordpress.org/support/topic/no-cod-problem/)
 * Does anyone have incountered something like this before? no cod in order details!
   
   IMG: [https://ibb.co/album/ka56qa](https://ibb.co/album/ka56qa)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [Hannah S.L.](https://wordpress.org/support/users/fernashes/)
 * (@fernashes)
 * Automattic Happiness Engineer
 * [7 years ago](https://wordpress.org/support/topic/no-cod-problem/#post-11508665)
 * Hey there,
 * Thanks for the screenshot and the comments – that was very helpful!
 * The order was “paid” at checkout using CoD, which is noted at the top of the 
   order. The idea is that it’s then sent using CoD, which means payment will be
   collected later.
 * Here’s what a sample order looks like on my site:
 * ⌊CoD⌉⌊CoD⌉
    Link to image: [https://cld.wthms.co/J0o0mM](https://cld.wthms.co/J0o0mM)
 * What are you missing?
 *  Thread Starter [sittingondockofbay](https://wordpress.org/support/users/paulplant/)
 * (@paulplant)
 * [7 years ago](https://wordpress.org/support/topic/no-cod-problem/#post-11510553)
 * Thank you Hannah [@fernashes](https://wordpress.org/support/users/fernashes/)
   for your responce!
    The problem is COD is a payment method with a fee, in our
   case we charge our customers for the COD option with the amount of 1.6€. The 
   fee must be calculated within the total amount! Customer must be charged and 
   be aware of total amount from the product plus the shipping rates and plus payment
   method fees! and also COD must be calculated and present in order emails as well!
   which in some cases it does! See image below… [IMG open](https://ibb.co/7GJJz9T)
 *  Plugin Support [Hannah S.L.](https://wordpress.org/support/users/fernashes/)
 * (@fernashes)
 * Automattic Happiness Engineer
 * [7 years ago](https://wordpress.org/support/topic/no-cod-problem/#post-11517514)
 * Interesting, thanks for sharing!
 * Are customers being correctly charged for CoD at checkout?
 * You’re shared another screenshot where the CoD charge is showing up correctly.
   Is there a pattern to which orders are working correctly and which aren’t? Or
   did it stop working at a certain point?
 * Could you please share a copy of your site’s System Status? You can find it via
   WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.
   Once you’ve done that, paste it here in your response.
 *  Thread Starter [sittingondockofbay](https://wordpress.org/support/users/paulplant/)
 * (@paulplant)
 * [7 years ago](https://wordpress.org/support/topic/no-cod-problem/#post-11526775)
 * Hey Hannah, sorry but I was not in office these past few days!
    COD’s concern
   I didn’t notice any pattern to this BUT, I’ve noticed a problem with Chrome 74.0.3729.131
   when BACS is selected, Place Order button will NOT disengage when page is loading
   so if a customer press repeatedly the Place Order button we end up with dublicate
   orders so I don’t know if this is related in some way! Using this particulare
   version of Chrome! In some orders COD is not showing and not calculated! The 
   problem was more noticeable when Woo 3.6.2 was installed!
 * Status Report:
 *     ```
       ### WordPress Environment ###
   
       WordPress address (URL): https://www.cleansmart.gr
       Site address (URL): https://www.cleansmart.gr
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       YITH WooCommerce Wishlist Premium: by YITH – 2.2.9
   
       ### Dropin Plugins (3) ###
   
       advanced-cache.php: advanced-cache.php
       db.php: Query Monitor Database Class
       maintenance.php: maintenance.php
   
       ### Settings ###
   
       API Enabled: ✔
       Force SSL: –
       Currency: EUR (€)
       Currency Position: right
       Thousand Separator: ,
       Decimal Separator: .
       Number of Decimals: 2
       Taxonomies: Product Types: external (external)
       grouped (grouped)
       simple (simple)
       variable (variable)
       yith_bundle (yith_bundle)
   
       Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
       exclude-from-search (exclude-from-search)
       featured (featured)
       outofstock (outofstock)
       rated-1 (rated-1)
       rated-2 (rated-2)
       rated-3 (rated-3)
       rated-4 (rated-4)
       rated-5 (rated-5)
   
       Connected to WooCommerce.com: ✔
   
       ### WC Pages ###
   
       Shop base: #4 - /katastima/
       Cart: #5 - /kalathi/
       Checkout: #6 - /oloklirosi-parangelias/
       My account: #7 - /o-logariasmos-mou/
       Terms and conditions: #16 - /ori-chrisis-ilektronikon-agoron/
   
       ### Theme ###
   
       Name: Flatsome Child
       Version: 3.0
       Author URL: 
       Child Theme: ✔
       Parent Theme Name: Flatsome
       Parent Theme Version: 3.8.3
       Parent Theme Author URL: http://www.uxthemes.com/
       WooCommerce Support: ✔
   
       ### Templates ###
   
       Overrides: flatsome/woocommerce/archive-product.php
       flatsome/woocommerce/cart/cart-empty.php
       flatsome/woocommerce/cart/cart-shipping.php
       flatsome/woocommerce/cart/cart.php
       flatsome/woocommerce/checkout/form-checkout.php
       flatsome/woocommerce/checkout/form-coupon.php
       flatsome/woocommerce/checkout/thankyou.php
       flatsome/woocommerce/content-product.php
       flatsome/woocommerce/content-product_cat.php
       flatsome/woocommerce/content-single-product.php
       flatsome/woocommerce/content-widget-product.php
       flatsome/woocommerce/global/breadcrumb.php
       flatsome/woocommerce/global/quantity-input.php
       flatsome/woocommerce/global/wrapper-end.php
       flatsome/woocommerce/global/wrapper-start.php
       flatsome/woocommerce/loop/loop-end.php
       flatsome/woocommerce/loop/loop-start.php
       flatsome/woocommerce/loop/pagination.php
       flatsome/woocommerce/loop/result-count.php
       flatsome/woocommerce/loop/sale-flash.php
       flatsome/woocommerce/myaccount/form-login.php
       flatsome/woocommerce/myaccount/navigation.php
       flatsome/woocommerce/notices/error.php
       flatsome/woocommerce/notices/notice.php
       flatsome/woocommerce/notices/success.php
       flatsome/woocommerce/product-searchform.php
       flatsome/woocommerce/single-product/photoswipe.php
       flatsome/woocommerce/single-product/price.php
       /var/www/vhosts/cleansmart.gr/httpdocs/wp-content/plugins/jc-woocommerce-advanced-attributes//views/product-attributes.php version 3.1.0 is out of date. The core version is 3.6.0
       flatsome/woocommerce/single-product/product-image.php
       flatsome/woocommerce/single-product/product-thumbnails.php
       /var/www/vhosts/cleansmart.gr/httpdocs/wp-content/plugins/yith-woocommerce-advanced-reviews-premium/templates/ywar-rating.php version 3.1.0 is out of date. The core version is 3.6.0
       flatsome/woocommerce/single-product/related.php
       flatsome/woocommerce/single-product/review.php
       flatsome/woocommerce/single-product/sale-flash.php
       flatsome/woocommerce/single-product/share.php
       flatsome/woocommerce/single-product/short-description.php
       flatsome/woocommerce/single-product/tabs/tabs.php
       flatsome/woocommerce/single-product/title.php
       flatsome/woocommerce/single-product/up-sells.php
       flatsome/woocommerce/single-product-reviews.php
       flatsome/woocommerce/single-product.php
   
       Outdated Templates: ❌
   
   
       						Learn how to update
   
       ### Action Scheduler ###
   
       Complete: 22
       Oldest: 2019-04-18 11:58:55 +0000
       Newest: 2019-05-09 12:00:10 +0000
   
       Pending: 2
       Oldest: 2019-05-16 12:00:10 +0000
       Newest: 2019-05-16 12:00:10 +0000
   
       Canceled: 0
       Oldest: –
       Newest: –
   
       In-progress: 0
       Oldest: –
       Newest: –
   
       Failed: 1
       Oldest: 2019-04-18 12:16:19 +0000
       Newest: 2019-04-18 12:16:19 +0000
       ```
   
    -  This reply was modified 7 years ago by [sittingondockofbay](https://wordpress.org/support/users/paulplant/).
 *  [madeincosmos](https://wordpress.org/support/users/madeincosmos/)
 * (@madeincosmos)
 * Automattic Happiness Engineer
 * [6 years, 11 months ago](https://wordpress.org/support/topic/no-cod-problem/#post-11559336)
 * Hi [@paulplant](https://wordpress.org/support/users/paulplant/),
 * I just replied in your other thread: [https://wordpress.org/support/topic/dublicate-orders-with-chrome-74-0-3729-131/#post-11559329](https://wordpress.org/support/topic/dublicate-orders-with-chrome-74-0-3729-131/#post-11559329)
 * These problems look deeply related, so let’s continue our conversation there.
 * Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘No COD problem…’ is closed to new replies.

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## Tags

 * [COD](https://wordpress.org/support/topic-tag/cod/)

 * 4 replies
 * 3 participants
 * Last reply from: [madeincosmos](https://wordpress.org/support/users/madeincosmos/)
 * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/no-cod-problem/#post-11559336)
 * Status: resolved