No close/dismiss button on Alert module

  • Resolved OutBoxed

    (@outboxed)


    3 years ago

    Hi there. Thank you for an AMAZING set of plugins, modules and extensions. I’ve used Divi for many years, and can’t believe how much awesomeness Divi Torque adds to my designs!

    My question: When I add an alert module to my page, no matter what I do, the dismiss button doesn’t show. Is this currently a known bug, or should I look at a problem on my side?

    Unfortunately I cannot currently provide a link as this is on a company intranet page with access control.

    • This topic was modified 3 years ago by OutBoxed.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Divi Torque

    (@divitorque)

    3 years ago

    Hello, @outboxed

    Hello,

    Thank you for bringing the bug to our attention. We apologize for any inconvenience it may have caused. Our team is currently investigating the issue, and we will work to resolve it as soon as possible.

    In the meantime, please provide us with any additional information that may help us identify and fix the bug. This could include the steps you took leading up to the bug, any error messages you received, and the device and browser you used.

    We appreciate your patience and understanding while we work to resolve this issue.

    Best regards,

    Team DiviTorque

    Thread Starter OutBoxed

    (@outboxed)

    3 years ago

    Hmm… let’s see. There isn’t much to replicate here. I installed DiviTorque, created a new page, and added the module. Nothing fancy or out of the ordinary. There are no errors or warnings on the page reflected in the console.

    The site info is as follows (is it safe to post site info in public?)

    `
### wp-core ###

version: 6.1.1
site_language: en_ZA
user_language: en_ZA
timezone: +02:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 0
default_comment_status: open
environment_type: production
user_count: 2
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/outbolpw/public_html
wordpress_size: loading...
uploads_path: /home/outbolpw/public_html/wp-content/uploads
uploads_size: loading...
themes_path: /home/outbolpw/public_html/wp-content/themes
themes_size: loading...
plugins_path: /home/outbolpw/public_html/wp-content/plugins
plugins_size: loading...
database_size: loading...
total_size: loading...

### wp-dropins (2) ###

advanced-cache.php: true
maintenance.php: true

### wp-active-theme ###

name: OUTBOXED DIVI THEME (OUTBOXED-Child-Theme)
version: 1.0
author: OUTBOXED
author_website: https://outbox.co.za/
parent_theme: Divi (Divi)
theme_features: core-block-patterns, block-templates, widgets-block-editor, custom-background, automatic-feed-links, post-thumbnails, menus, title-tag, post-formats, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, wp-block-styles, editor-style, widgets
theme_path: /home/outbolpw/public_html/wp-content/themes/OUTBOXED-Child-Theme
auto_update: Disabled

### wp-parent-theme ###

name: Divi (Divi)
version: 4.20.0
author: Elegant Themes
author_website: http://www.elegantthemes.com
theme_path: /home/outbolpw/public_html/wp-content/themes/Divi
auto_update: Disabled

### wp-themes-inactive (1) ###

Twenty Twenty-One: version: 1.7, author: the WordPress team, Auto-updates enabled

### wp-mu-plugins (1) ###

ET Support Center :: Must-Use Plugins Autoloader: author: Elegant Themes, version: (undefined)

### wp-plugins-active (26) ###

Advanced Editor Tools (previously TinyMCE Advanced): version: 5.6.0, author: Automattic, Auto-updates enabled
Converter for Media: version: 5.8.2, author: matt plugins, Auto-updates enabled
Default featured image: version: 1.7.2.1, author: Jan Willem Oostendorp, Auto-updates enabled
Divi Booster: version: 4.1.2, author: Dan Mossop, Auto-updates enabled
Divi Switch: version: 4.0.18, author: WP Zone, Auto-updates enabled
Divi Torque Free: version: 3.5.7, author: WPPaw, Auto-updates enabled
Easy FancyBox: version: 1.9.5, author: RavanH, Auto-updates enabled
Enhanced Media Library: version: 2.8.9, author: wpUXsolutions, Auto-updates enabled
Expire Users: version: 1.2, author: Ben Huson, Auto-updates enabled
FooGallery: version: 2.2.35, author: FooPlugins, Auto-updates enabled
Jetpack: version: 11.8.4, author: Automattic, Auto-updates enabled
Knowledge Base for Documents and FAQs: version: 10.0.0, author: Echo Plugins, Auto-updates enabled
LoftLoader: version: 2.4.0, author: Loft.Ocean, Auto-updates enabled
Login Designer: version: 1.4.1, author: LoginDesigner, Auto-updates enabled
LoginWP (Formerly Peter's Login Redirect): version: 3.0.7.0, author: LoginWP Team, Auto-updates enabled
Menu Icons: version: 0.13.4, author: ThemeIsle, Auto-updates enabled
MouseWheel Smooth Scroll: version: 6.0, author: KubiQ, Auto-updates enabled
Post/Page specific custom CSS: version: 0.2.4, author: Łukasz Nowicki, Auto-updates enabled
Really Simple SSL: version: 6.2.0, author: Really Simple Plugins, Auto-updates enabled
Recent Posts Widget With Thumbnails: version: 7.1.1, author: Kybernetik Services, Auto-updates enabled
Registered Users Only: version: 1.2.0, author: Alex Mills (Viper007Bond), Auto-updates enabled
Simple History: version: 3.4.0, author: Pär Thernström, Auto-updates enabled
Supreme Modules Lite - Divi Theme, Extra Theme and Divi Builder: version: 2.4.2, author: Supreme Modules, Auto-updates enabled
UpdraftPlus - Backup/Restore: version: 1.22.24, author: UpdraftPlus.Com, DavidAnderson, Auto-updates enabled
WP Super Cache: version: 1.9.3, author: Automattic, Auto-updates enabled
Yoast Duplicate Post: version: 4.5, author: Enrico Battocchi & Team Yoast, Auto-updates enabled

### wp-media ###

image_editor: FooGallery_Thumb_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 64M
upload_max_filesize: 64M
max_effective_size: 64 MB
max_file_uploads: 20
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: unknown

### wp-server ###

server_architecture: Linux 3.10.0-1160.83.1.el7.x86_64 x86_64
httpd_software: Apache
php_version: 8.1.16 64bit
php_sapi: fpm-fcgi
max_input_variables: 3000
time_limit: 180
memory_limit: 256M
max_input_time: 180
upload_max_filesize: 64M
php_post_max_size: 64M
curl_version: 7.88.1 OpenSSL/1.1.1t
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.3.38-MariaDB
client_version: mysqlnd 8.1.16
max_allowed_packet: 268435456
max_connections: 500

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/outbolpw/public_html/wp-content
WP_PLUGIN_DIR: /home/outbolpw/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### jetpack ###

site_id: 101905984
ssl_cert: No
time_diff: -1
version_option: 11.8.4:1676516742
old_version: 11.8.3:1676407163
public: Private
master_user: #1 
current_user: #1
tokens_set: Blog User
blog_token:
user_token:
version: 11.8.4
jp_plugin_dir: /home/outbolpw/public_html/wp-content/plugins/jetpack/
plan: free
protect_header: {"trusted_header":"HTTP_X_FORWARDED_FOR","segments":0,"reverse":false}
full_sync: {"started":"Thu, 01 Jan 1970 00:00:00 +0000","finished":"Thu, 01 Jan 1970 00:00:00 +0000","progress":[],"config":[]}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/www.outboxers.co.za","siteurl":"https:\/\/www.outboxers.co.za","WP_HOME":"","WP_SITEURL":""}
idc_error_option: false
idc_optin: true
cxn_tests: All Pass.

`
    Thread Starter OutBoxed

    (@outboxed)

    3 years ago

    Also, I can see the dismiss icon is present in the code, and when I enable it in the visual builder, I can see the module “make room” for it in the design… for some reason it just doesn’t show up, nor is it a link (or clickable) when I move my cursor over the space where the X should be. 

    <div class="dtq-alert-dismiss"><i data-icon="M" class="dtq-et-icon"></i></div>
    Thread Starter OutBoxed

    (@outboxed)

    3 years ago

    I have now installed DiviTorque on a public-facing website/server, and the problem persists.

    https://outbox.co.za/test-page/

    WPPaw

    (@wppaw)

    3 years ago

    Hi there 👋

    The issue is with the x icon. Update the newer version.

    Looking forward to your response.

    Thread Starter OutBoxed

    (@outboxed)

    3 years ago

    Hi there – as per https://outbox.co.za/test-page/ the x button now works like a charm, thank you!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘No close/dismiss button on Alert module’ is closed to new replies.

Tags

  • 6 replies
  • 3 participants
  • Last reply from: OutBoxed
  • Last activity: 3 years ago
  • Status: resolved