Support » Plugin: GamiPress » No change in rank after reaching points

  • Resolved maciejh

    (@maciejh)


    Hi, I have a problem with no changing rank after reaching proper amount of points, which I establish in requirements. In achievements it works, but not in the ranks. Generally every requirement doesn’t work for rank. What should I do to fix it?

    The page I need help with: [log in to see the link]

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  • Plugin Author rubengc

    (@rubengc)

    Hi @maciejh

    If you already reported something through email, there is no need to report it in more ways since it give us more work replying you in each way

    Also, in your email you reported that the setup on your rank is different since you added the previous rank as requirement

    Probably your issue comes from this extra requirement you set

    Also, after setup the rank, user will be awarded with it at the moment his points balance get changed
    I mean, at the moment you set the rank, users that meets the requirements won’t be awarded instantly and automatically, they will need to wait to next points balance movement in order to trigger the internal events that will award the rank

    Hope it helps

    Best regards

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