Title: NO BACKUP: PHP EXECUTION TIMEOUT ERROR Last modified: September 9, 2017 --- # NO BACKUP: PHP EXECUTION TIMEOUT ERROR * Resolved [rspandey62](https://wordpress.org/support/users/rspandey62/) * (@rspandey62) * [8 years, 8 months ago](https://wordpress.org/support/topic/no-backup-php-execution-timeout-error/) * Hi, * I have purchased Backguard Pro and deployed it on my 5 WordPress sites. On 4 sites, which are hosted on Bluehost, everything is working fine, but on one site( www.exploremyindia.in), which is hosted on Bigrock, the backup is not taking place. It shows the error “PHP EXECUTION TIMEOUT ERROR”. * As per your error advice, I have activated the “Reloads enabled” option by going to Settings and increased the execution time limit to 600 seconds for PHP scripts from the .htaccess file. Still backup is not taking place. * Can you help me please to resolve the problem? * Thanks & Regards, RS Pandey * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fno-backup-php-execution-timeout-error%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Author [JetBackup](https://wordpress.org/support/users/backupguard/) * (@backupguard) * [8 years, 8 months ago](https://wordpress.org/support/topic/no-backup-php-execution-timeout-error/#post-9481875) * [@rspandey62](https://wordpress.org/support/users/rspandey62/), could you please send your backup log file to [support@backup-guard.com](https://wordpress.org/support/topic/no-backup-php-execution-timeout-error/support@backup-guard.com?output_format=md)? I’ll check it for you! * Regards, Lisa Breen * Thread Starter [rspandey62](https://wordpress.org/support/users/rspandey62/) * (@rspandey62) * [8 years, 8 months ago](https://wordpress.org/support/topic/no-backup-php-execution-timeout-error/#post-9482185) * Thanks, The backup log file is appended below:- * Date: 2017-09-08 02:00:00 Backup Method: reload User Mode: pro BackupGuard version: 1.1.51 Supported archive version: 5 Database prefix: wp2z_ Site URL: [https://www.exploremyindia.in](https://www.exploremyindia.in) Home URL: [https://www.exploremyindia.in](https://www.exploremyindia.in) Uploads path: /home/explojcr/public_html/wp-content/uploads Site installation: standard OS: Linux Server: Apache Phusion_Passenger/4.0.10 mod_bwlimited/1.4 User agent: WordPress/4.8.1; [https://www.exploremyindia.in](https://www.exploremyindia.in) PHP version: 5.4.45 SAPI: litespeed MySQL version: 5.6.29 Int size: 8 Int lib: gmp Memory limit: 256M Max execution time: 600 Disk free space: 3.6TB Environment: WordPress 4.8.1 Backup type: files,database * 2017-09-08 02:00:00: Start backup 2017-09-08 02:00:00: Reload method set to ajax 2017-09-09 07:35:00: SGExceptionExecutionTimeError: Execution timeout error[ File: /home/explojcr/public_html/wp-content/plugins/backup-guard-gold/com/core/ backup/SGBackup.php, Line: 113, URL: /wp-admin/admin-ajax.php] * Plugin Author [JetBackup](https://wordpress.org/support/users/backupguard/) * (@backupguard) * [8 years, 8 months ago](https://wordpress.org/support/topic/no-backup-php-execution-timeout-error/#post-9486747) * [@rspandey62](https://wordpress.org/support/users/rspandey62/), could you please update your plugin to the latest available version and try it once again? * Thread Starter [rspandey62](https://wordpress.org/support/users/rspandey62/) * (@rspandey62) * [8 years, 8 months ago](https://wordpress.org/support/topic/no-backup-php-execution-timeout-error/#post-9486933) * Hi, * Checked the Plugin update status, and found plugin is up to date. My current installed BackupGuard Pro, Version 1.1.52 Still backup is giving the same error and backup is not taking place automatically to google drive. When trying for manual update it is OK. * Please check the issue. Thanks. * Plugin Author [JetBackup](https://wordpress.org/support/users/backupguard/) * (@backupguard) * [8 years, 8 months ago](https://wordpress.org/support/topic/no-backup-php-execution-timeout-error/#post-9496891) * [@rspandey62](https://wordpress.org/support/users/rspandey62/) if this happens only with scheduled backups, please checkout this FAQ topic too: [https://backup-guard.com/products/backup-wordpress/faq/automatic-backup-not-firing](https://backup-guard.com/products/backup-wordpress/faq/automatic-backup-not-firing) * If you’re still unable to fix this, please open a support ticket here for this: [https://backup-guard.com/products/backup-wordpress/support-p2p](https://backup-guard.com/products/backup-wordpress/support-p2p) * Regards, Lisa Breen * Thread Starter [rspandey62](https://wordpress.org/support/users/rspandey62/) * (@rspandey62) * [8 years, 8 months ago](https://wordpress.org/support/topic/no-backup-php-execution-timeout-error/#post-9515972) * Hello, * Nothing has solved the problem. I followed above FAQ link and carried out desired action as per the advice, but of no use. * Since problem was not fixed therefore as per your above advice opened a new support ticket with details of problem, but god knows where the actions on support ticket missing. There was no e-mail confirmation for the said new support ticket. * I have updated the plugin to latest version 1.1.54, but still no improvement. * Backup is taking place when taken manually but still for automatic or scheduled backup it fails. * The latest backup log file is appended below for your further analysis and perusal:- * Date: 2017-09-20 08:01:00 Backup Method: reload User Mode: pro BackupGuard version: 1.1.53 Supported archive version: 5 Database prefix: wp2z_ Site URL: [http://www.exploremyindia.in](http://www.exploremyindia.in) Home URL: [https://www.exploremyindia.in](https://www.exploremyindia.in) Uploads path: /home/explojcr/public_html/wp-content/uploads Site installation: standard OS: Linux Server: Apache Phusion_Passenger/4.0.10 mod_bwlimited/1.4 User agent: Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html) PHP version: 5.4.45 SAPI: litespeed MySQL version: 5.6.29 Int size: 8 Int lib: gmp Memory limit: 256M Max execution time: 600 Disk free space: 3.5TB Environment: WordPress 4.8.2 Backup type: files,database * 2017-09-20 08:01:00: Start backup 2017-09-20 08:01:00: Reload method set to ajax 2017-09-21 06:06:00: SGExceptionExecutionTimeError: Execution timeout error[ File: /home/explojcr/public_html/wp-content/plugins/backup-guard-gold/com/core/ backup/SGBackup.php, Line: 113, URL: /wp-admin/admin-ajax.php] * In view of the above, and since the problem is lingering for quite a long time, I request you to do the needful at your earliest. * Thanks & Regards, RS Pandey * Plugin Author [JetBackup](https://wordpress.org/support/users/backupguard/) * (@backupguard) * [8 years, 8 months ago](https://wordpress.org/support/topic/no-backup-php-execution-timeout-error/#post-9520780) * [@rspandey62](https://wordpress.org/support/users/rspandey62/), What’s the problem with opening a support ticket here: [https://backup-guard.com/products/backup-wordpress/support-p2p](https://backup-guard.com/products/backup-wordpress/support-p2p)? If you’re unable to open a ticket, please write us a direct email to [support@backup-guard.com](https://wordpress.org/support/topic/no-backup-php-execution-timeout-error/support@backup-guard.com?output_format=md). Please indicate this topic in your message to let me identify it. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘NO BACKUP: PHP EXECUTION TIMEOUT ERROR’ is closed to new replies. * ![](https://ps.w.org/backup/assets/icon-128x128.png?rev=3287187) * [JetBackup - Backup, Restore & Migrate](https://wordpress.org/plugins/backup/) * [Frequently Asked Questions](https://wordpress.org/plugins/backup/#faq) * [Support Threads](https://wordpress.org/support/plugin/backup/) * [Active Topics](https://wordpress.org/support/plugin/backup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/backup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/backup/reviews/) ## Tags * [backup error](https://wordpress.org/support/topic-tag/backup-error/) * 7 replies * 2 participants * Last reply from: [JetBackup](https://wordpress.org/support/users/backupguard/) * Last activity: [8 years, 8 months ago](https://wordpress.org/support/topic/no-backup-php-execution-timeout-error/#post-9520780) * Status: resolved