Title: no backup open basedir
Last modified: January 27, 2019

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# no backup open basedir

 *  Resolved [bigsheep09](https://wordpress.org/support/users/bigsheep09/)
 * (@bigsheep09)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/no-backup-open-basedir/)
 * High everybody:
 * when starting the backup of a fresh plugin installation I get:
    Verzeichnis /
   srv/www/htdocs/”user”/html/wp-content/uploads/backwpup-93fe1d-temp is not in 
   open basedir, please use an other folder.
 * Verzeichnis /srv/www/htdocs/”user”/html/wp-content/tmp/backwpup-93fe1d-logs is
   not in open basedir, please use an other folder.
 * there have been two postings concerning the error with “open basedir”. Both had
   a solution, the one which might be promising: Can’t run backup job
 * the following solution was posted:
 * > duongcuong96
 * > (@duongcuong96)
 * > 8 months ago
 * > [@bearstudio](https://wordpress.org/support/users/bearstudio/)
    > The problem
   may because of your server has some restriction about using absolute > path. 
   > Please try to change it to relative path like uploads/backwpup-35d3a1-logs/
   > and try again. > Hope that help 🙂
 * Actually I am not sure how or where to change to relative paths. It seems that
   its only possible to change the path for the log in the plugin settings, but 
   I could not find a tab where to change the temp folder and it seems that the 
   relative path given at settings > protocols is converted into a absolute path.
 * Does someone have a hint how to solve this issue.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * (@duongcuong96)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/no-backup-open-basedir/#post-11139972)
 * [@bigsheep09](https://wordpress.org/support/users/bigsheep09/)
    Please show me
   your server configuration by go to BackWPUp -> Settings -> Infomation -> and 
   press “Get debug info” Thank you 🙂
 *  Thread Starter [bigsheep09](https://wordpress.org/support/users/bigsheep09/)
 * (@bigsheep09)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/no-backup-open-basedir/#post-11168302)
 * here are the infos:
 * WordPress-Version: 4.9.9
    BackWPup-Version: 3.6.7 PHP-Version: 5.3.26 (64bit)
   MySQL-Version: 5.1.63 cURL-Version: 7.21.2 cURL-SSL-Version: OpenSSL/1.0.0c WP-
   Cron-URL:: [http://”domain”/wp-cron.php](http://”domain”/wp-cron.php) Verbindung
   zum Server selbst:: Response-Test OK Document root: /srv/www/htdocs/”user”/html
   Temp-Verzeichnis:: /srv/www/htdocs/”user”/html/wp-content/uploads/backwpup-93fe1d-
   temp/ Protokoll-Verzeichnis:: /srv/www/htdocs/”user”/html/wp-content/tmp/backwpup-
   93fe1d-logs/ Server: Apache Betriebssystem: Linux PHP-SAPI: cgi-fcgi Aktueller
   PHP-User: “user” Maximale Skript-Laufzeit: 30 Sekunden BackWPup Maximale Script-
   Ausführungszeit: 30 Sekunden Alternative WP Cron: Aus WP Cron abgeschaltet: Aus
   Verzeichnis-Rechte: 0755 Server-Zeit: 21:3 Zeit der Website: 22:03 Zeitzone der
   Website: Etc/GMT-1 Zeitverschiebung der Website: 1 Stunden Sprache der Website:
   de-DE Zeichensatz des MySQL-Clients: utf8 PHP-Memory-Limit: 200M WordPress-Memory-
   Limit: 40M Maximales WordPress-Memory-Limit: 256M Benutzter Speicher: 66,75 MB
   Deaktivierte PHP-Funktionen:: system, exec, passthru, popen, proc_open, escapeshellcmd,
   shell_exec Geladene PHP-Erweiterungen:: Core, PDO, Phar, Reflection, SPL, SQLite,
   SimpleXML, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, ereg,
   exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json,
   libxml, mbstring, mcrypt, mhash, mysql, mysqli, openssl, pcre, pdo_mysql, pdo_sqlite,
   posix, session, shmop, soap, sockets, sqlite3, standard, sysvsem, sysvshm, tidy,
   tokenizer, wddx, xml, xmlreader, xmlwriter, xsl, zip, zlib
 *  [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * (@duongcuong96)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/no-backup-open-basedir/#post-11198266)
 * [@bigsheep09](https://wordpress.org/support/users/bigsheep09/) sorry for the 
   delayed response, I have checked the server info given, please uninstall BackWPUp
   then install it again, the issue should be gone.
    Thank you!
 *  [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * (@duongcuong96)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/no-backup-open-basedir/#post-11226082)
 * [@bigsheep09](https://wordpress.org/support/users/bigsheep09/)
 * since we haven’t heard back from you, I’m going to mark it as resolved.
    If you’re
   still having problems, feel free to let us know ;),
 * Btw, If you find BackWPUp is useful for you, we would really appreciate if you
   leave a positive review and rating.
    This would encourage us to develop new free
   features and provide free support 😀 [https://wordpress.org/support/plugin/backwpup/reviews/](https://wordpress.org/support/plugin/backwpup/reviews/)

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘no backup open basedir’ is closed to new replies.

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## Tags

 * [open basedir](https://wordpress.org/support/topic-tag/open-basedir/)

 * 4 replies
 * 2 participants
 * Last reply from: [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/no-backup-open-basedir/#post-11226082)
 * Status: resolved