No auto-email sent (Variable product)

  • Resolved arjwiz

    (@arjwiz)


    7 years, 1 month ago

    Hi, I’m reusing this thread as I have the same problem on my site classes.purplefoodie.com. I too have variable products, use Yoast SEO, and have ‘backorder’ disabled. I added myself to the waitlist for a sold out product, then manually increased the inventory, but received no email (checked spam etc). I tried three times.
    When I tried sending an email manually via the “View Waitlist” page, I received the email instantly.
    How do we fix?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author xootix

    (@xootix)

    7 years, 1 month ago

    Hi,
    Please verify the following things.
    1) Disable Backorders
    2) Check auto email option from the settings.
    3) When you change the stock status to “In stock” , make sure you have quantity more than 0.
    4) After saving the variations , you also need to click on “Update” button.

    If still it doesn’t work , report us here on chat. xootix.com

    Thread Starter arjwiz

    (@arjwiz)

    7 years, 1 month ago

    All 4 were verified – email still isn’t sent. I can see the inventory on my live site increase from 0 to 2 when I increase in my admin.

    Thread Starter arjwiz

    (@arjwiz)

    7 years, 1 month ago

    Thanks – sent a message to chat

    Thread Starter arjwiz

    (@arjwiz)

    7 years, 1 month ago

    Worked with author via chat and they supported brilliantly via TeamViewer. Fixed it themselves. Great support, thank you.

    Plugin Author xootix

    (@xootix)

    7 years, 1 month ago

    You’re Welcome 🙂

Viewing 5 replies - 1 through 5 (of 5 total)
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