Title: No answer on emails
Last modified: May 12, 2026

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# No answer on emails

 *  [Ericmuc](https://wordpress.org/support/users/ericmuc/)
 * (@ericmuc)
 * [5 days, 8 hours ago](https://wordpress.org/support/topic/no-answer-on-emails/)
 * I received another subscription invoice, but I have lost my license number. Unfortunately,
   the license information is not included in the invoices, and there is also no
   customer account where I can retrieve it.
 * I have contacted [till@kruss.io](https://wordpress.org/support/topic/no-answer-on-emails/till@kruss.io?output_format=md)
   and [encoder@till.im](https://wordpress.org/support/topic/no-answer-on-emails/encoder@till.im?output_format=md)
   several times over the past weeks but never received a reply. This is very disappointing
   support for a paid license service.
 * The subscription is billed through Stripe, but there is no visible option to 
   cancel the subscription either. At this point, my only option seems to be posting
   this message publicly in the hope of getting some attention and support.
 * Please contact me and help resolve this issue.

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 * ![](https://ps.w.org/email-address-encoder/assets/icon-256x256.jpg?rev=970206)
 * [Email Address Encoder](https://wordpress.org/plugins/email-address-encoder/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/email-address-encoder/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/email-address-encoder/)
 * [Active Topics](https://wordpress.org/support/plugin/email-address-encoder/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/email-address-encoder/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/email-address-encoder/reviews/)

 * 0 replies
 * 1 participant
 * Last reply from: [Ericmuc](https://wordpress.org/support/users/ericmuc/)
 * Last activity: [5 days, 8 hours ago](https://wordpress.org/support/topic/no-answer-on-emails/)
 * Status: not resolved