Title: No Answer for Support Requests
Last modified: March 11, 2021

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# No Answer for Support Requests

 *  [codeconnectptyltd](https://wordpress.org/support/users/codeconnectptyltd/)
 * (@codeconnectptyltd)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/no-answer-for-support-requests/)
 * Hello Team,
 * Over the past few months I’ve submitted support requests via support on the OceanWP
   website ([https://oceanwp.org/support/](https://oceanwp.org/support/)). I have
   not received a single reply to any of my support requests. I am paying user of
   your product but cannot seem to get any response from your support team when 
   I open a ticket. A response would be greatly appreciated.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Abhishek](https://wordpress.org/support/users/abhikr781/)
 * (@abhikr781)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/no-answer-for-support-requests/#post-14171462)
 * Hello,
 * There are no pending tickets except for the most recent ones, so either we did
   not receive your ticket or you did not receive our reply or it ended up in your
   spam folder, which users don’t usually check. There have been similar issues 
   with the helpdesk platform we’re using, everything explained in our documentation.
   
   If replies ended up in your spam folder, unfortunately, that is entirely out 
   of our control. Nonetheless, we are sorry for whatever happened and you felt 
   like being ignored.
 * We see you registered your account on WordPress 2 days ago, and we were able 
   to find your website online. There are no tickets (ever) associated with your
   name (B T), your account registered email (firstname.lastname@yourcompany.com.
   au), or any other emails associated with your website’s domain (*@yourcompany.
   com.au), so you could have also been using a different email address to reach
   us.
 * Please do not share any private information here, but instead follow instructions
   from this document: [https://docs.oceanwp.org/article/762-how-can-i-get-support](https://docs.oceanwp.org/article/762-how-can-i-get-support)
 * Thank you
 *  Thread Starter [codeconnectptyltd](https://wordpress.org/support/users/codeconnectptyltd/)
 * (@codeconnectptyltd)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/no-answer-for-support-requests/#post-14171486)
 * I opened the ticket here:
    [https://oceanwp.org/support/](https://oceanwp.org/support/)
 * Using the exact email address you have mentioned in your reply.
 * Nothing went to spam. The fact that you have no tickets from me indicates that
   your support ticket form doesn’t work correctly.
 * I’ll try via the chat button on the website.
 *  [Abhishek](https://wordpress.org/support/users/abhikr781/)
 * (@abhikr781)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/no-answer-for-support-requests/#post-14206998)
 * Hello,
 * I apologize for your trouble, please follow the above doc and send us directly
   a ticket/mail.
 *  Thread Starter [codeconnectptyltd](https://wordpress.org/support/users/codeconnectptyltd/)
 * (@codeconnectptyltd)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/no-answer-for-support-requests/#post-14207006)
 * I did make contact with support via chat and that was very quick. Thx.
 *  [Abhishek](https://wordpress.org/support/users/abhikr781/)
 * (@abhikr781)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/no-answer-for-support-requests/#post-14207024)
 * Glad to know that you get connected 🙂

Viewing 5 replies - 1 through 5 (of 5 total)

 The topic ‘No Answer for Support Requests’ is closed to new replies.

 * ![](https://i0.wp.com/themes.svn.wordpress.org/oceanwp/4.2.6/screenshot.png)
 * OceanWP
 * [Support Threads](https://wordpress.org/support/theme/oceanwp/)
 * [Active Topics](https://wordpress.org/support/theme/oceanwp/active/)
 * [Unresolved Topics](https://wordpress.org/support/theme/oceanwp/unresolved/)
 * [Reviews](https://wordpress.org/support/theme/oceanwp/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [Abhishek](https://wordpress.org/support/users/abhikr781/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/no-answer-for-support-requests/#post-14207024)
 * Status: not resolved