Some customers are not seeing the Add to Cart button on variable products.
I see it in Safari, Firefox, and Chrome (can’t check IE).
Some background on this thread — http://wordpress.org/support/topic/variable-product-add-to-cart-button?replies=9
Once I removed the radio button plugin, the error on Firebug resolved, but customers still can’t see the button.
All plugins and themes are up-to-date. It happens with Twenty Ten & Twenty Twelve themes.
No idea where to go from here. I’m not a code person, but I really need to fix this!
Can you deactivate all other plugins and then let us know when you have?
All off except Woocommerce.
I can still see the button like I always can.
Can anyone else?
There was another issue with a plugin, but we’ll get to that later.
There is a permission issue with everything in WooCommerce’s “assets” folder, for example try accessing this file:
http://www.berrytanglefarm.com/wp-content/plugins/woocommerce/assets/js/frontend/add-to-cart-variation.js?ver=1.0 – It says, “403 Permission Denied”.
In particular WooCommerce cannot access its JS files that it uses to operate the add-to-cart functionality.
Talk to your hosting providers about this permission issue.
I’ll talk to Bluehost about it.
I don’t even know where that folder is and what it means :/
What about another plugin issue? Is there any way to know which one it is? Should I turn them back on now? Doing it one-by-one doesn’t really help because I can always see the button and have no way of knowing what plugin is the problem.
Why can I see it and others can’t?
You can turn all your plugins back on.
When your hosts resolve the permission issue you can try deactivating all plugins and your issues should disappear – Then you have a starting point for narrowing down the problem plugin. You can activate them one-by-one until the issue reoccurs.
Btw you can link your hosts to this forum thread if you need help explaining what’s wrong.
I’ll do that, thanks.
It would help if I could recreate the problem for myself and see what’s happening, but my browsers all show the add to cart button while customers report they’re not there and even send me screen shots without it.
How can i recreate the problem for myself?
Clear your browser’s cache to check if you’re looking at an old version of the site.
Done. Still works for me in all browsers.
Your hosting providers might have more insight on this.
On hold for them now.
I’ll post when I get some feedback from them.
When I click on that file that you said returns a 403 error, I don’t get an error, I get a lot of code.
I wonder why?
Talking to Blue host now.
Did they detect that there is an issue there?
If you haven’t already it would be worth addressing to them that YOU can access the files and everyone else can’t: http://snag.gy/YIVQ6.jpg
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