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[Resolved] No Add to Cart Button on Variable Products

Viewing 15 replies - 1 through 15 (of 116 total)
  • Moderator Andrew Nevins

    @anevins

    Forum moderator

    Can you deactivate all other plugins and then let us know when you have?

    berrytanglefarm

    @berrytanglefarm

    All off except Woocommerce.

    I can still see the button like I always can.

    Can anyone else?

    Moderator Andrew Nevins

    @anevins

    Forum moderator

    There was another issue with a plugin, but we’ll get to that later.

    There is a permission issue with everything in WooCommerce’s “assets” folder, for example try accessing this file:
    http://www.berrytanglefarm.com/wp-content/plugins/woocommerce/assets/js/frontend/add-to-cart-variation.js?ver=1.0 – It says, “403 Permission Denied”.

    In particular WooCommerce cannot access its JS files that it uses to operate the add-to-cart functionality.

    Talk to your hosting providers about this permission issue.

    berrytanglefarm

    @berrytanglefarm

    I’ll talk to Bluehost about it.

    I don’t even know where that folder is and what it means :/

    What about another plugin issue? Is there any way to know which one it is? Should I turn them back on now? Doing it one-by-one doesn’t really help because I can always see the button and have no way of knowing what plugin is the problem.

    Why can I see it and others can’t?

    Moderator Andrew Nevins

    @anevins

    Forum moderator

    You can turn all your plugins back on.

    When your hosts resolve the permission issue you can try deactivating all plugins and your issues should disappear – Then you have a starting point for narrowing down the problem plugin. You can activate them one-by-one until the issue reoccurs.

    Btw you can link your hosts to this forum thread if you need help explaining what’s wrong.

    berrytanglefarm

    @berrytanglefarm

    I’ll do that, thanks.

    It would help if I could recreate the problem for myself and see what’s happening, but my browsers all show the add to cart button while customers report they’re not there and even send me screen shots without it.

    How can i recreate the problem for myself?

    Moderator Andrew Nevins

    @anevins

    Forum moderator

    Clear your browser’s cache to check if you’re looking at an old version of the site.

    berrytanglefarm

    @berrytanglefarm

    Done. Still works for me in all browsers.

    So strange!

    Moderator Andrew Nevins

    @anevins

    Forum moderator

    Your hosting providers might have more insight on this.

    berrytanglefarm

    @berrytanglefarm

    On hold for them now.

    I’ll post when I get some feedback from them.

    Thank you.

    berrytanglefarm

    @berrytanglefarm

    When I click on that file that you said returns a 403 error, I don’t get an error, I get a lot of code.

    I wonder why?

    Talking to Blue host now.

    berrytanglefarm

    @berrytanglefarm

    Bluehost says it’s not a permission issue.

    Moderator Andrew Nevins

    @anevins

    Forum moderator

    Did they detect that there is an issue there?

    Moderator Andrew Nevins

    @anevins

    Forum moderator

    If you haven’t already it would be worth addressing to them that YOU can access the files and everyone else can’t: http://snag.gy/YIVQ6.jpg

    berrytanglefarm

    @berrytanglefarm

    No permission issue detected. There was an error, but it wasn’t related.

Viewing 15 replies - 1 through 15 (of 116 total)
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