Support » Fixing WordPress » no access to site or wordpress control panel

  • Resolved erinsexton

    (@erinsexton)


    Hello,

    My website is down, and I am unable to access my wordpress control panel.

    this error message appears on both my site and when i go to http://erinsexton.com/wp-login.php :

    “/home/erinsext/public_html/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/product.photocrati_nextgen.php is not a valid Pope module”

    I wish to disable this plugin, as I don’t believe I am using it, but have no access to do so. Is it possible for someone to disable it for me? Or is there another method I can use to access my wordpress control panel and try to fix this problem?

    Thank you,
    erin

    The page I need help with: [log in to see the link]

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