Support » Plugin: Cookie Information | Free GDPR Consent Solution » No access to settings page after upgrade to 2.0 ??

  • Resolved Netz


    After upgrading to your ver. 2.0
    I get “No access to the page” msg in WordPress…
    Even after a fresh login – Did I miss anything or is there anybody else with same issue.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Van Ons


    Hi Netz,

    Sorry to hear about that, could you please make sure you have the manage_options capability? That is the capability needed for accessing those pages.

    If that is the case could you please check if the admin pages redirect to the first time setup wizard (/wp-admin/admin.php?page=wp-gdpr-compliance-wizard#) or to the settings pages?

    Kind regards,

    Van Ons

    Thread Starter Netz


    HI Van Ons
    I am admin… And should have all the access I can get.
    The banner at top about settings works fine (the announcement after upgrading)… But there are steps in there that I can’t / will not fill out and therefor can’t complete the setup.

    The link to settings ONLY worked for me via the banner msg. about the new setup. If I go to “plugins -> Cookie -> Settings – I get a “no no”??

    – Maybe you should have told everybody before updating that for business (small independent business owner) the plugin now turns pro and cost min. 10€ a month… A big deal for most small business. The price is hard to find / see unless you manually go your root domain? Maybe the gdpr / or user protections rules are different in your country but here … we must show price when offering a service or product.

    Best regards


    To Be clear. I can start the Wizard from your msg at top (But I closed it… Most people do) 🙂

    But the link to cookie plugin settings in the PLUGIN list – Dont work!

    • This reply was modified 1 month, 2 weeks ago by Netz.
    • This reply was modified 1 month, 2 weeks ago by Netz.
    Plugin Author Cookie Information


    Dear Netz,

    First of all, thanks for your feedback; it is incredibly valuable for us.
    The team is working on the issues you addressed, and you will hear back soon.

    Your comment about better communication is duly noted, and we will take this into account in the future. We acknowledge that current legislation requires extra resources from business owners. The matter of fact is that consent management now is a must-have requirement for all business owners with an online presence. Consent Management is required by law, and in terms of service, basically any marketing or analytics tool you can install.
    We will continue to extend our service to ensure you have the tools you need to run a profitable and compliant business.

    Thanks for your feedback once again, and let me know if you have any other comments.

    Jonas Andersen
    COO at Cookie Information

    Plugin Support Van Ons


    Hi Netz,

    We just released version 2.0.1 which fixes the plugin action link to the settings.
    Thank you for letting us know that it did not work properly. The issue is fixed now so I will close this issue for now.

    Thanks again!

    Kind regards,
    Van Ons

Viewing 4 replies - 1 through 4 (of 4 total)
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