NMI Gateway, cant type cc info

Resolved phaexx
(@phaexx)

2 years, 3 months ago

I am getting this error on my checkout page and I cannot type cc info into payment gateway. I am using bricks builder with woocommerce and NMI.

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Author mohsin.id
(@mohsinoffline)

2 years, 2 months ago

Resolution provided via email.

platypusrex2018
(@platypusrex2018)

2 years, 1 month ago

Hello,

I have a similar issue as well. The area where I can input the credit card info is missing. I’m using Avada builder with woocommerce and NMI.

Plugin Author mohsin.id
(@mohsinoffline)

2 years, 1 month ago

@platypusrex2018 do you have a site URL that I can check?

platypusrex2018
(@platypusrex2018)

2 years, 1 month ago

@mohsinoffline here is the link of the image.

here is the URL https://longhornshippingcontainers.com/product/longhorn-shipping-container-fl/?search_zipcode=34532

Plugin Author mohsin.id
(@mohsinoffline)

2 years, 1 month ago

@platypusrex2018 I checked your site, it is the “Multi-Step Checkout for WooCommerce” plugin that hides the payment area when the checkout page loads. So when the NMI’s card fields (via the Collect.js library) are mounted it cannot detect the height of the container. You can switch to the checkout tabs element built in Avada, since we have added compatibility for it in the past:
https://avada.com/documentation/woo-checkout-tabs-element/

If that does not work, you can just remove the NMI tokenization key from the plugin settings page and it will switch to the direct post method, and WooCommerce’s built-in card fields will then appear.

I hope that helps.

platypusrex2018
(@platypusrex2018)

2 years, 1 month ago

@mohsinoffline Awesome! Deactivating the “Multi-Step Checkout for WooCommerce” plugin solves the issue. Thank you so much!

Viewing 6 replies - 1 through 6 (of 6 total)

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