Support » Plugin: Ninja Forms - The Easy and Powerful Forms Builder » NinjaForms looses forms after upgrade

  • Resolved Dennison Williams

    (@dennison-williams)


    I am using NinjaForms on a my site and recently upgraded to 3.1.3 via wp-cli. I no longer see the forms that were created with the previous version. Can you advise how to resolve this issue?

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  • Plugin Author Kyle B. Johnson

    (@kbjohnson90)

    @dennison-williams are you using the THREE codebase (new UI), or the older v2.9.x codebase (old UI)?

    A loss of forms with a version update isn’t likely, but there are some reported cases of losing forms during the conversion process (v2.9.x -> THREE). However, this is easily resolved with a “rollback“.

    I would suggest contacting the support team directly so that we can investigate the issue on your site specifically.

    https://ninjaforms.com/contact

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