Does Ninja Forms show as activated on your Plugins page?
If so, try disabling all other plugins to rule out a plugin conflict and see if it works.
If so, enable plugins one by one until you find the conflict plugin and share the info with both developers.
Also try deleting and reinstalling the plugin.
Thread Starter
webda
(@webda)
Thank you for your answer.
Yes, Ninja Forms is shown as “activated” on the plugins page.
Unfortunately, even if I deactivate every single other plugin (there are just 3 other plugins used in my site), the menu item for Ninja Forms won’t show up.
If I manually call the URL of the Ninja Forms configuration from the previous version, I get an error saying that I am not authorized to see this page.
This problem is really frustrating to me because we don’t get any error or any other hint 🙁
Thread Starter
webda
(@webda)
I reinstalled the plugin several times in all possible ways known to me, by the way.
Hmm odd, maybe official support will have more info.
You mentioned If I manually call the URL of the Ninja Forms configuration from the previous version, I get an error saying that I am not authorized to see this page.
can you share a copy/paste of the error message you’re getting, and what URL you’re visiting to get it.
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This reply was modified 1 year, 7 months ago by
Aakash.
Plugin Support
Curtis
(@curtisbrownlee)
Hi,
I’m sorry to hear that you are experiencing this.
You mentioned that you tested with other add-ons disabled previously. If you would, can you reinstall the 3.2.8 version of Ninja Forms? You can download prior versions of Ninja Forms under the “Previous Versions” section at the bottom of the following page:
https://wordpress.org/plugins/ninja-forms/advanced/
Were your forms built on the prior 2.9.x version of Ninja Forms or were the forms always built on the current Ninja Forms Three version?
If the forms were not converted from the 2.9.x version, this may be related to the issue. If the forms were not converted to Ninja Forms Three, after reinstalling the 3.2.8 version, please navigate in your site to Ninja Forms > Settings > Advanced Setting and a button to “Convert to Three” will be available.
Please give this a try and let us know if this worked for you. If the issue persists, can you reach out to our support team so that we can investigate the issue?
You can reach out to our team here: http://ninjaforms.com/contact
Thread Starter
webda
(@webda)
Hello Curtis,
thank you for your reply. Doing a clean install allowed us to upgrade to the newest version.
There seems to be a second issue with displaying the form on the frontend, but that exists in both versions and appears to be unrelated to this issue. We’re opening a ticket at ninjaforms for this matter.
