Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor webnus

    (@webnus)

    Hello @entropik,
    We are sorry for such inconvenience, and as you know, we released an update for this issue in less than 24 hours to solve the problem and the plugin is working fine right now.
    We hope that you are satisfied with our product, and you change your vote to 5 stars.

    Thread Starter marc tallec

    (@entropik)

    here is their answer, absolutly not a “normal” way of treating people :

    Hello,

    We have received your refund request in our sales department now, and also we checked your tickets. We do not have any problem with your request however:
    1. You are still using the plugin and it is installed on your website. Please delete it completely.
    2. You have given us a 1 star because of the bug in the plugin, and due to your refund request this rating has no meaning from now on.

    So please let us know after resolving the above. Then we will continue giving you your refund.


    Larry Larry from Webnus

    Plugin Contributor webnus

    (@webnus)

    Hello again,
    We know about your refund request, however, there are 2 things need to be mentioned:
    1. You are currently using the plugin and when the plugin is in use by the user, the refund request cannot be processed. You need to first remove the plugin completely.
    2. You have rated a plugin you are not using, and you also changed the rating from one star to 2 stars. Generally, you do not need to rate a product you are not using.
    Therefore, we will accept your refund after you resolve the issue above.

    • This reply was modified 5 years, 3 months ago by webnus.
    Thread Starter marc tallec

    (@entropik)

    you continue in bad faith? I deleted your plugin from my site and I sent you a video of the uninstall! Refresh your browser cache (if you know how) and you’ll see.
    Pay me back, it’s the worst situation in time for a refund claim, you sink yourself …

    https://screencast-o-matic.com/watch/cqeOQb0MGc

    Thread Starter marc tallec

    (@entropik)

    so fantastic calendar event plugin ! a wonderful service, nice people !

Viewing 5 replies - 1 through 5 (of 5 total)
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