Nice theme – terrible support

  • SteffenLarssen

    (@steffenlarssen)


    8 years, 10 months ago

    The theme is, design-wise, nice and up to date, but it contains pitfalls as images do not always align as they should and leaving you with a big question mark as how to fix it (doesnt help to resize images).

    The big problem then is totally unresponsive support. I´ve waited for half a day now, without as much as a beep from the support team. My website doesn´t look good and theres nothing I can do about it.

    Terribly disappoint as long as you pay for it (I have the Pro version).

    Steffen R. L.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Rohit Tripathi

    (@rohitink)

    8 years, 10 months ago

    Hello Steffen,

    I am sorry for the Delay in responding to your query. But, our response time is less than 24 hours. And we guarantee a response in that time.

    Please do not leave a review after waiting for only 12 hours. We live in different time zones, and it is not possible for me to be online at the same time as you are.

    Just FYI, I have resolved your queries.

    Thread Starter SteffenLarssen

    (@steffenlarssen)

    8 years, 10 months ago

    I don´t think you should base a commercial idea on 24 hours response time for critical/urgent matters. Also still if we live in different time zones.

    S.

Viewing 2 replies - 1 through 2 (of 2 total)
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