Support » Plugin: BigCommerce For WordPress » Nice idea, need work

  • I appreciate the concept of allowing a headless site/creating multiple channels. Here are the problems I found:

    1. When choosing manually to select products to come over from bigcommerce to wordpress. Sure you can manually choose the channel for each products however if you have thousands of products, selecting a few can be painful. Would love to be able to choose/unselect by category. Possibly by lookup.

    2. Regardless of what channel (bigcommerce store or wordpress store) was selected. All products came over. The products that was chosen not to come over to wordpress came over as a draft posts including all the images. So you’ll need the appropriate hosting package to be able to store all the data.

    In my opinion ONLY what I choose to come over should come over.

    3. We have the abandoned cart feature turned on for the bigcommerce site and want to keep it on. There is no way to turn that off from wordpress. So abandoned cart emails that was turned on for the BigCommerce store will go to the wordpress website with the wrong logo and links.

    4. Support is not able to help with these issues or even understand the issue. Requested engineers to look at this problem. They have not responded.

    • This topic was modified 2 months, 2 weeks ago by  wcard.
    • This topic was modified 2 months, 2 weeks ago by  wcard.
    • This topic was modified 2 months, 1 week ago by  wcard.
    • This topic was modified 2 months, 1 week ago by  wcard.
Viewing 3 replies - 1 through 3 (of 3 total)
  • I had turned off this plugin due to extreme lack of support.

    Plugin Support Topher

    (@topher1kenobe)

    Hey there, I’m Topher, the WordPress Developer Evangelist for BigCommerce. I’m sorry to hear you’ve had so much trouble. I think number 2 on your list is something we can help with immediately, and I’d really love to talk to you about the rest so we can get some fixes in place.

    If you’d be willing to shoot me at email at topher@bigcommerce.com I’d really appreciate it. I’ll take any opportunity to hear about how we can make things better.

    Plugin Contributor becomevocal

    (@becomevocal)

    @wcard Thanks for the review. I’m on the product team @ BC and hearing this type of feedback is what makes us strive to be better. A lot better…

    I can tell you for certain that improving product listing management and adding support for abandoned cart emails are both in development now. We’re actually improving support for all shopper email notifications within this body of work.

    You should definitely take up @topher1kenobe on his offer to connect. He can guide you through any other set up issues you’ve encountered and make sure we improve documentation for everyone in the future. 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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