Support » Plugin: Ninja Forms - The Easy and Powerful Forms Builder » Nice but some glitches

  • kawski_aj

    (@kawski_aj)


    I rarely ever get the confirmation email that is supposed to be sent to me when someone completes the form. Also, the fact that I was limited to the number of questions I could add, due to some sort of communication issues between my site and Ninja forms was frustrating an d limiting. it’s great in theory – and almost-great in practice.

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  • Plugin Contributor Zach Skaggs

    (@wpnzach)

    Thank you for taking the time to leave a review! I’m sorry for your frustrating experiences.

    We definitely want to help you get those sorted out, and we’d love if you could contact us here so we can help you more https://ninjaforms.com/contact/

    For your email issues, I’d strongly recommend contacting your host. Ninja Forms doesn’t have it’s own email service, it relies on your host to send emails unless you have added your own SMTP plugin. Nothing within Ninja Forms would cause the emails to send sometimes but not others. We have documentation on email troubleshooting issues here for more information: http://docs.ninjaforms.com/customer/en/portal/articles/2045713-troubleshooting-ninja-forms#ts_email

    As for your site’s communications issues, I would love to dive into that deeper with you in a support ticket. In very old versions of Ninja Forms there were some issues with the max_input_vars setting in your php.ini file, but this has not been an issue for a very long time now (about a year). The only exception would be list fields with hundreds of options which can still be overcome by a simple tweak to the ini file.

    There are no limits in Ninja Forms to the number of fields/questions which can be added to a form. We believe very strongly against adding artificial limitations like that into the plugin.

    kawski_aj

    (@kawski_aj)

    I built the form over a year ago and anytime I tried to add more than 20 questions, everything would crash. would I have to re-build the entire form to negate this issue?
    My email service is based on my job and I have used other form services in the past where all those emails come through completely find and immediately, so my work server must then have something against the ninja process. I do not think they can change that, though, as it’s a government operation.

    Plugin Contributor Zach Skaggs

    (@wpnzach)

    No, you would not have to rebuild the form (though if field settings were not saved you may need to add those fields again).

    The biggest problem we see with hosts/email providers is the “From” email address being set to the email address of the user filling out the form. Your web server likely doesn’t have permission to send from that users email address, so it rejects or marks the email as spam. Setting the “From” address to the WordPress admin address or another host-approved email address is the best way to make sure you don’t have any issues.

    If you need the ability to reply back from the admin email to contact the user, you CAN change the “Reply-To” email address in the email action to anything you like.

Viewing 3 replies - 1 through 3 (of 3 total)
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