Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor photocrati

    (@photocrati)

    @bigdealben – The /ngg_tags/ pages are only dynamically used as temporary pages when navigating through a NextGEN Gallery tag cloud. If they are being “saved” then there is most likely some conflict creating this.

    Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?

    If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

    Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.

    If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

    Thanks!

    – Cais.

    Thread Starter bigdealben

    (@bigdealben)

    @photocrati our WordPress host caches pages automatically. Is it possible that their caching engine is causing this conflict?

    Thread Starter bigdealben

    (@bigdealben)

    and also is there a way to disable tag cloud so that intermediary pages will go away? We do not need or use tag cloud as part of our site

    Plugin Contributor photocrati

    (@photocrati)

    @bigdealben – If it is a caching service provided by your host there is a very good chance it may be triggering this to happen … you should contact your host to review this as well.

    You could try commenting out this line:

    wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/nextgen_basic_tagcloud/package.module.nextgen_basic_tagcloud.php:210

    $posts[] = $this->create_ngg_tag_post($tag);

    This is not recommended as it is not update safe but if the caching service is going to continue to “create” these pages you may need to maintain this customization going forward.

    – Cais.

Viewing 4 replies - 1 through 4 (of 4 total)
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