Support » Plugin: WordPress Gallery Plugin - NextGEN Gallery » NextGen Version 3.3.20 Mobile Gallery error

  • Resolved rojobe

    (@rojobe)


    Updated to Version 3.3.20 of the plugin and then found that on mobile platforms the Galleries weren’t working properly: the first image showed, but using the ‘next’ tab resulted in no image showing.

    Checking the Gallery Settings in the dashboard, I changed any ‘select view’ settings to ‘legacy’, which cured the problem.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support gabyimagely

    (@gabyimagely)

    Hello @rojobe,

    Thank you so much for sharing.
    When you mentioned:

    Updated to Version 3.3.20 of the plugin and then found that on mobile platforms the Galleries weren’t working properly: the first image showed, but using the ‘next’ tab resulted in no image showing.

    Could you please let us know what Gallery display were you using?
    If possible, please share with us the shortcode.
    We truly appreciate any feedback, since we might need to report this one back to the developers.

    1) Basic Image Browser

    2) [Do you mean this?]… <!– wp:imagely/nextgen-gallery –>
    [ngg src=”galleries” ids=”18″ display=”basic_imagebrowser”]
    <!– /wp:imagely/nextgen-gallery –>

    URL
    https://www.cyclinguk-northhampshire.org.uk/index.php/gallery/2020-2/

    I changed the settings to ‘Legacy’ view where possible in NextGen settings and the galleries now work on IOS but still not Android.

    Plugin Support gabyimagely

    (@gabyimagely)

    Hello @rojobe,

    My suggestion will be for you to re-insert the gallery without using the Legacy option and see if that works for you.

    If the problem persists, a conflict check will be ideal.
    Let’s check if it is an existing conflict:
    – Temporarily deactivate all your plugins except NextGen Gallery.
    – Is the problem solved? Then, it was caused by one of your plugins. Please check one by one and find the one causing the problem.
    – If the problem is not solved with the deactivation of the plugins, try changing to a standard WordPress theme, it could be a conflict with your current theme.

    Note: a full website backup is encouraged before checking for conflicts.

Viewing 4 replies - 1 through 4 (of 4 total)
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