Title: NextGen Plugin not Working Properly Last modified: August 21, 2016 --- # NextGen Plugin not Working Properly * [lampz](https://wordpress.org/support/users/lampz/) * (@lampz) * [12 years ago](https://wordpress.org/support/topic/nextgen-plugin-not-working-properly/) * Hi, I dont know what happen this suddenly looks like this.. * my wordpress is an autoupdate.. no conflicts with other plugins… * please see the image * [https://wordpress.org/plugins/nextgen-gallery/](https://wordpress.org/plugins/nextgen-gallery/) Viewing 10 replies - 1 through 10 (of 10 total) * [MarinaYamamoto](https://wordpress.org/support/users/marinayamamoto/) * (@marinayamamoto) * [12 years ago](https://wordpress.org/support/topic/nextgen-plugin-not-working-properly/#post-4897164) * Mine isn’t working either, and my wp-greet message says the following, which I don’t know how to do. Where do I go find this line that needs to be changed?: * Quote: Unfortunately Photocrati did a major redesign of NGG and therfore the connecting filters for wp-greet were removed. You can get a lot of details in the wordpress.org forums. To workaround this and make wp-greet work again please edit nextgen-gallery/products/photocrati_nextgen/modules/nextgen_basic_gallery/ templates/thumbnails/index.php and change the line with get_image_url($image))? >” to get_image_url($image)), $image)?>” Since NGG does not work with all Lightbox- Effects. Please set Gallery -> Other Options -> Lightbox Options to Shutter, if you encounter problems with other settings. * Thread Starter [lampz](https://wordpress.org/support/users/lampz/) * (@lampz) * [12 years ago](https://wordpress.org/support/topic/nextgen-plugin-not-working-properly/#post-4897166) * so I should edit this with in my cpanel? * Thread Starter [lampz](https://wordpress.org/support/users/lampz/) * (@lampz) * [12 years ago](https://wordpress.org/support/topic/nextgen-plugin-not-working-properly/#post-4897168) * and the nextgenG will work again? * edit: * it seems not working T.T * [MarinaYamamoto](https://wordpress.org/support/users/marinayamamoto/) * (@marinayamamoto) * [12 years ago](https://wordpress.org/support/topic/nextgen-plugin-not-working-properly/#post-4897170) * No, I was just joint your question. Not giving an answer, sorry! I’m needing help with a different plugin that works along side nextgen. Wp-greet. I just don’t know where to find it in the cpanel. * Thread Starter [lampz](https://wordpress.org/support/users/lampz/) * (@lampz) * [12 years ago](https://wordpress.org/support/topic/nextgen-plugin-not-working-properly/#post-4897174) * ic.. well lets wait for the admin of NGG to help us.. on this.. * what i tried: * deactivating the NGG and still nothing happens. * im scared if i uninstall NGG and reinstall NGG my settings and photos will be lost.. * Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/) * (@photocrati) * [12 years ago](https://wordpress.org/support/topic/nextgen-plugin-not-working-properly/#post-4897247) * [@lampz](https://wordpress.org/support/users/lampz/) – You could just try the Reset Option under Gallery > Other Options … this is safe and will not affect your images (it will put your settings back to the defaults). * Unfortunately there is no image to look at that you are referring to … * [@marinayamamoto](https://wordpress.org/support/users/marinayamamoto/) – I cannot tell if you issue is the same but I can almost guarantee it is not identical, it would be best for you to create your own topic. * Please also ensure the entire message fro the other plugin is displayed as what you have already posted seems incomplete. * Thanks! * – Cais. * Thread Starter [lampz](https://wordpress.org/support/users/lampz/) * (@lampz) * [12 years ago](https://wordpress.org/support/topic/nextgen-plugin-not-working-properly/#post-4897248) * yes theres no image as there are no display when i hit the image.. * it suppose to be theres a pop up with the nextgen options/add image or edit thumbnails.. * but it just went blank.. * Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/) * (@photocrati) * [12 years ago](https://wordpress.org/support/topic/nextgen-plugin-not-working-properly/#post-4897249) * [@lampz](https://wordpress.org/support/users/lampz/) – You appeared to be referencing a screen capture of the issue at hand but from this description I have a slightly better idea of what you are referring to now. * Did you try the Reset Option? Have you checked for conflicts with other plugins by deactivating all of them and then re-activating NextGEN Gallery only after clearing all of your caches? * – Cais. * Thread Starter [lampz](https://wordpress.org/support/users/lampz/) * (@lampz) * [12 years ago](https://wordpress.org/support/topic/nextgen-plugin-not-working-properly/#post-4897250) * yes reset the options already.. but still the same.. * i already did mr photocrati.. ;/ * Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/) * (@photocrati) * [12 years ago](https://wordpress.org/support/topic/nextgen-plugin-not-working-properly/#post-4897251) * [@lampz](https://wordpress.org/support/users/lampz/) – We may need to see under the page on your site to get a better idea of what is going on. Can you submit a Bug Report ([http://www.nextgen-gallery.com/report-bug/](http://www.nextgen-gallery.com/report-bug/)… please reference this topic) with your site specifics. * We will need log in and FTP credentials as well, please include those with the Bug Report. * Thanks! * – Cais. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘NextGen Plugin not Working Properly’ is closed to new replies. * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961) * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/) * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq) * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/) * [Active Topics](https://wordpress.org/support/plugin/nextgen-gallery/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/) * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery/reviews/) ## Tags * [not working properly](https://wordpress.org/support/topic-tag/not-working-properly/) * 10 replies * 3 participants * Last reply from: [photocrati](https://wordpress.org/support/users/photocrati/) * Last activity: [12 years ago](https://wordpress.org/support/topic/nextgen-plugin-not-working-properly/#post-4897251) * Status: not resolved