Title: NextGEN gallery plugin blocking /xmlrpc.php – need help
Last modified: May 10, 2019

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# NextGEN gallery plugin blocking /xmlrpc.php – need help

 *  Resolved [arwmedia](https://wordpress.org/support/users/arwmedia/)
 * (@arwmedia)
 * [7 years ago](https://wordpress.org/support/topic/nextgen-gallery-plugin-blocking-xmlrpc-php-need-help/)
 * A hosting client of mine uses Jetpack and the WordPress app for updating his 
   website. He had hundreds of posts on his blog using NextGEN Gallery plugin. When
   his WP site was moved to my server and WP, themes and plugins were updated, he
   could no longer update his app or setup Jetpack.
 * I spent the morning and disabled all of his plugins and then Activating each 
   I was able to identify the NextGEN plugin as the one blocking the /xmlrpc.php
   file. I verifying this by installing NextGEN plugin on two other test sites I
   have for troubleshooting – in all cases Jetpack and the WP app would not work
   after that.
 * My question is whether this is a known issue? If so, is there a coding fix that
   can be done so there is no conflict? My client has conceded that he may have 
   to look for another image gallery plugin, but that means a lot of work for him
   to go through all of his posts and change out the code. And suggestions or solutions,
   would be greatly valued. Thank you in advance.
 * Rob

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [arwmedia](https://wordpress.org/support/users/arwmedia/)
 * (@arwmedia)
 * [7 years ago](https://wordpress.org/support/topic/nextgen-gallery-plugin-blocking-xmlrpc-php-need-help/#post-11517626)
 * Must be a 3 way conflict. As a last ditch effort, I switched to every version
   of php from 5.4 to 7.2 and php7.1 worked. So my client is happy.
 *  [Mihai Ceban](https://wordpress.org/support/users/mihaiimagely/)
 * (@mihaiimagely)
 * [7 years ago](https://wordpress.org/support/topic/nextgen-gallery-plugin-blocking-xmlrpc-php-need-help/#post-11517660)
 * Hi [@arwmedia](https://wordpress.org/support/users/arwmedia/),
 * We are sorry to hear of your client’s encountered issues. We have received a 
   couple of similar reports in the past and forwarded those to our developers but,
   unfortunately, they couldn’t find any possible problems that would universally
   break the XML-RPC endpoint.
 * Because WP does some special output buffering on said XML-RPC endpoint debugging
   any problems is a bit more difficult than normal, but I can advise that users
   set the following two constants in their wp-config.php:
 *     ```
       define('NGG_DISABLE_SHUTDOWN_EXCEPTION_HANDLER', TRUE);
       define('NGG_DEBUG', TRUE);
       ```
   
 * This will allow an error to be written to the site error log (not to the browser);
   once somebody can provide that error log, our developers would be able to investigate
   this again.
 * Please let us know if you can enable this debug log and to provide us with it
 * Also we have received a possible workaround from one of our clients:
 * _I downloaded a plugin called “Module Control for Jetpack”.
    In the settings 
   I only activate “Use Jetpack modules without a WordPress.com connection”. I have
   the plugin deactivated and only activate it while working on the website. By 
   doing this I only lose part of Jetpack functionality and only during that period.
   And it is easier than activating and deactivating Jetpack.
 *  Thread Starter [arwmedia](https://wordpress.org/support/users/arwmedia/)
 * (@arwmedia)
 * [7 years ago](https://wordpress.org/support/topic/nextgen-gallery-plugin-blocking-xmlrpc-php-need-help/#post-11517944)
 * Thank you so much for your response. Very much appreciated.
 * Rob
 *  [gabyimagely](https://wordpress.org/support/users/gabyimagely/)
 * (@gabyimagely)
 * [7 years ago](https://wordpress.org/support/topic/nextgen-gallery-plugin-blocking-xmlrpc-php-need-help/#post-11518303)
 * Happy to help Rob!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘NextGEN gallery plugin blocking /xmlrpc.php – need help’ is closed to
new replies.

 * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961)
 * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/nextgen-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [gabyimagely](https://wordpress.org/support/users/gabyimagely/)
 * Last activity: [7 years ago](https://wordpress.org/support/topic/nextgen-gallery-plugin-blocking-xmlrpc-php-need-help/#post-11518303)
 * Status: resolved