Nextgen Gallery Lightbox very slow

  • Resolved tristan29

    (@tristan29)


    5 years, 8 months ago

    Hello Community

    I have an Issue with the Lightbox of Nextgen Gallery,

    Actually when I want to open an image in lightbox Gallery, it loads all the images before showing the first image. Therefore when I have a 100 image gallery, the loading time can be over 15 seconds.

    The objective on my website is to sell pictures, so a 15 sec loading time is just a conversion killer in my case…

    Does anybody experienced the same issue and would have any recommandation to solve it ?

    In advance many thanks for your help

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Imagely

    (@imagely)

    5 years, 8 months ago

    Hey @tristan29 –

    We want to help you troubleshoot this issue you’re seeing with the Pro Lightbox. Unfortunately, wordpress.org doesn’t allow us to address pro support questions here in the free forum. We can only address NextGEN Gallery [Free] questions only. Please submit a support request through your member account here: http://www.imagely.com/account. Because we need to work with you on this through your member support ticket, I am going to mark this thread resolved.

    * Just to note, your gallery in the Lightbox loaded up in less than 2seconds for me.

    Thanks!
    -Becky

    Thread Starter tristan29

    (@tristan29)

    5 years, 8 months ago

    Thanks a lot for your answer

    Well, I’m surprised you could load the lightbox in 2 seconds on my site, when I say it loads in 15 seconds, it is definitely not exagerated.

    Unfortunately my member account is over, so I guess, there no more place where I can ask for some help anywhere…

    I made all my possilbe to speed up my site, it is a pitty that in the finishing, nextgen gallery slows down everything.

    Best regards

    • This reply was modified 5 years, 8 months ago by tristan29.
    • This reply was modified 5 years, 8 months ago by tristan29.
Viewing 2 replies - 1 through 2 (of 2 total)
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