I installed the latest version of the Nextgen.
I am hosted with Asmallorange
Theme is iFeature
– WordPress up to date? YES
– NextGEN up to date? YES
– What version of NextGEN Gallery did you upgrade from? (i.e. I had 1.9.13, then upgraded to 2.0.61) version -> 2.1.0
(please confirm the following, with your server host tech) :
– MySQL up to date (at least 5.0)? YES
– PHP up to date (at least 5.2.4)? YES
– The mod_rewrite Apache module activated? YES
– PHP Safe Mode OFF? YES
I upgraded Nextgen from very old version to newest one I am not sure what was the version.
@extelliqent – The NextGEN Legacy shortcode you are using is fine to continue with but there could be a plugin conflict going on here or at least it should be ruled out. Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?
If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.
Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.
If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.
Thanks!
– Cais.
I deactivated all plugins then went back and activated the Nextgen plugin only but it still is not working.
@extelliqent – Have you tried using the Reset Option under Gallery > Other Options and clearing the image cache under Gallery > Other Options > Miscellaneous?
– Cais.
@photocrati: Reseting options corrected it for the most part except now I see this at the top of the gallery “[Show thumbnails]”.
@extelliqent – Yes, that is expected for default Basic Thumbnails displays. If you are using shortcodes to insert your displays then go under Gallery > Gallery Settings > NextGEN Basic Thumbnails … and uncheck the box for showing the slideshow text.
If you are using the IGW (“green button”) in the TinyMCE editor’s visual tab you will need to edit the existing display (click on the preview image) and uncheck that same box under the customizations accordion panel for each display you inserted this way.
Thanks!
– Cais.
@extelliqent – You’re welcome.
– Cais.
