I have been having problems with my homepage product carousel/slider. It started after I had updated my themify theme (called “Ultra”) and it framework. After nearly two weeks of back & forth, themify’s tech support said to contact NextGen about an error message coming from the plugin. The slider is appearing at the moment, but now my main banner at the top and “sub-banner” which replaces it at the top of a page when scrolled down, are broken.
In any case, here is what the tech said:
“I disabled all plugins except NextGen Gallery on your website, then switched to the default Twenty Nineteen theme, and even created a blank page and set that as the homepage (so no content shows up on frontend). I still see error message from NextGen, please see attached screenshot. The error is not coming from the theme or any of your other plugins. Can you please contact the plugin’s support and seek their advise about this error?”
Apparently, I cannot attach the screenshot he sent in this in a topic, so I must type it’s content here as best I can:
“Uncaught TypeError: Object.setProtoTypeOf called on null or undefined
at Function.setProtoTypeOf (<anonymous>)
Please advise how this error can affect the product slider on my homepage and what can be done on your end to fix this error so it does not cause problems again. Thank you.
The page I need help with: [log in to see the link]
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