Support » Plugin: WordPress Gallery Plugin - NextGEN Gallery » NextGen Errors Reported from Themify.me Technician

  • Resolved bmw2020

    (@bmw2020)


    I have been having problems with my homepage product carousel/slider. It started after I had updated my themify theme (called “Ultra”) and it framework. After nearly two weeks of back & forth, themify’s tech support said to contact NextGen about an error message coming from the plugin. The slider is appearing at the moment, but now my main banner at the top and “sub-banner” which replaces it at the top of a page when scrolled down, are broken.

    In any case, here is what the tech said:
    “I disabled all plugins except NextGen Gallery on your website, then switched to the default Twenty Nineteen theme, and even created a blank page and set that as the homepage (so no content shows up on frontend). I still see error message from NextGen, please see attached screenshot. The error is not coming from the theme or any of your other plugins. Can you please contact the plugin’s support and seek their advise about this error?”

    Apparently, I cannot attach the screenshot he sent in this in a topic, so I must type it’s content here as best I can:
    “Uncaught TypeError: Object.setProtoTypeOf called on null or undefined
    at Function.setProtoTypeOf (<anonymous>)
    at common.js?ver=3.2.4:150
    at common.js?ver=3.2.4:241”

    Please advise how this error can affect the product slider on my homepage and what can be done on your end to fix this error so it does not cause problems again. Thank you.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 26 total)
  • Plugin Support gabyimagely

    (@gabyimagely)

    Hello @bmw2020

    First of all, let’s review if your environment complies with our requirements.
    Please, visit this link:https://www.imagely.com/docs/requirements/
    You can check the main variables at Gallery > Overview > Site details.

    To avoid any false positive bug report, we would like you to remove NextGen Gallery and reinstall it fresh. Please, try to refresh those files and test again.

    Let us know how it goes.
    We are happy to help!

    bmw2020

    (@bmw2020)

    Here are my Site Details.

    SERVER SETTINGS
    Operating System : Linux (64 Bit)
    Server : Apache
    Memory usage : 62.34 MByte
    MYSQL Version : 10.1.40-MariaDB-cll-lve
    SQL Mode : ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
    PHP Version : 7.0.33
    PHP Safe Mode : Off
    PHP Allow URL fopen : On
    PHP Memory Limit : 768
    PHP Max Upload Size : 1024M
    PHP Max Post Size : 1G
    PCRE Backtracking Limit : 1000000
    PHP Max Script Execute Time : 300s
    PHP Exif support : Yes (V7.0.)
    PHP IPTC support : Yes
    PHP XML support : Yes

    GRAPHIC LIBRARY
    GD Version : bundled (2.1.0 compatible)
    FreeType Support : Yes
    FreeType Linkage : with freetype
    GIF Read Support : Yes
    GIF Create Support : Yes
    JPEG Support : Yes
    PNG Support : Yes
    WBMP Support : Yes
    XPM Support : Yes
    XBM Support : Yes
    WebP Support : Yes
    JIS-mapped Japanese Font Support : No

    From this list is seems my PHP version (7.0.33) is below the 7.2 minimum. Sorry that I am not a webmaster/developer, just an average Joe with the ability to create some content in WP. Can you please let me know what is involved in updating my PHP, and what are the dangers or caveats in doing so? And would it be best to actually update to a version later than 7.2? Thanks!

    • This reply was modified 4 months ago by  bmw2020.
    Plugin Support mihai-imagely

    (@mihaiimagely)

    Even though NextGen should normally work with older PHP versions – you can give it a try and update the domain’s PHP version to 7.2 or any later version.

    The PHP update procedure is usually a simple one and you can switch back to any other version anytime just in case that any of the other existing plugins or the theme itself isn’t PHP 7.2 or 7.3 compatible. Usually the PHP update can be done from the domain’s cPanel but it may differ depending on the hosting service that you are using so I would contact the hosting support for more details on the update procedure.

    shanemarsh28

    (@shanemarsh28)

    +1 I can confirm this issue on php7.3. We have NGG network activated and this JS issue has appeared on all pages on all sites regardless if there is a gallery present on the page or not.

    Issue started after update to: v3.2.4

    Server Settings

    Operating System : Linux (64 Bit)
    Server : nginx/1.15.6
    Memory usage : 84.54 MByte
    MYSQL Version : 5.6.10
    SQL Mode : Not set
    PHP Version : 7.3.5-1+ubuntu18.04.1+deb.sury.org+1
    PHP Safe Mode : Off
    PHP Allow URL fopen : On
    PHP Memory Limit : 512
    PHP Max Upload Size : 20M
    PHP Max Post Size : 20M
    PCRE Backtracking Limit : 1000000
    PHP Max Script Execute Time : 160s
    PHP Exif support : Yes (V7.3.)
    PHP IPTC support : Yes
    PHP XML support : Yes

    • This reply was modified 4 months ago by  shanemarsh28. Reason: Added version of when issue began
    Plugin Support mihai-imagely

    (@mihaiimagely)

    Hi @bmw2020,

    We may need to deactivate plugins and switch the theme while troubleshooting temporarily. Would you feel OK with that?. If so, please report this issue as a bug using this form: https://www.imagely.com/report-bug/. Be as specific as possible and let them know Mihai referred you.

    Note: do not forget to include this forum’s link.
    Many thanks!

    bmw2020

    (@bmw2020)

    Perhaps you forgot what the tech from themify.me stated:

    “I disabled all plugins except NextGen Gallery on your website, then switched to the default Twenty Nineteen theme, and even created a blank page and set that as the homepage (so no content shows up on frontend). I still see error message from NextGen, please see attached screenshot [This is basically what I typed above]. The error is not coming from the theme or any of your other plugins.”

    The troubleshooting steps you mention have already been done. I don’t see the need to spend more of my time submitting a bug report only to have them do what’s already been done. Wouldn’t you agree? And now another community member is stating the same problem even using PHP 7.3.5, so the error now seems to be coming from the plugin, regardless of PHP.

    In any case, I will still investigate the switch to PHP version 7.2 or later with my hosting company.

    bmw2020

    (@bmw2020)

    And with what’s now been stated above, do I still need to remove the NextGen Gallery and reinstall it fresh?

    If so, please advise on any caveats… will my images need to be re-uploaded, could anything get lost or break? Will I have to do *anything* other than reinstalling the plugin in order for all my images to appear and function just as they were before I re-installed the plug-in?

    Please advise on this and my reply above, thanks.

    Plugin Support mihai-imagely

    (@mihaiimagely)

    Hi @bmw2020, @shanemarsh28,

    Thanks for the details.
    We have done a couple of tests and it looks like we’ve been able to replicate it for our testing instances.

    The JS error seem to appear only if you are enabling the lightbox effect for the pages and posts that don’t contain NextGen Galleries so respectively as a temporary workaround – you can go ahead and deactivate NextGen’s lightbox effect for any pages and posts that don’t contain NextGen galleries from “Gallery -> Other Options -> Lightbox Effects” by choosing “Only Apply to NextGen images” for “What must the lightbox be applied to?

    We will let you know in case of any news from our developers
    Sorry for the inconveniences

    bmw2020

    (@bmw2020)

    That file path leads to a completely empty page, no “Lightbox Effects” settings, nothing on that page at all! Please advise where this Lightbox setting actually is.

    Plugin Support gabyimagely

    (@gabyimagely)

    Hello @bmw2020

    You should be able to see those settings.
    Here is a screenshot.
    You need to go to Gallery > Other Options > Lightbox Effects
    https://drive.google.com/file/d/1fNmKyQwvumaAY_qOXIj0zvUfONgs6PUU/view?usp=sharing

    In case you are unable to see those options, please try to perform a full website backup and re-install NextGen Gallery (remove and re-install our plugin). You will not lose your galleries or albums.

    Please, let us know how it goes.
    We are happy to help!

    bmw2020

    (@bmw2020)

    I deleted the plugin, then re-installed it. No change. Gallery > Other Options > Lightbox Effects produces a blank page with only the WordPress footer at the bottom. I have another entry though in the gallery list underneath “Other Options” that says “Upgrade to Pro”. Are these Lightbox Effects settings you’re talking about available only with the pro version? Is that why I’m not seeing it?

    Also, another bug, now that I’ve noticed it again from replacing the plugin… each time I’ve updated NextGen, under Gallery Settings > Basic Thumbnails > Select View, the view is always set back to “default-view.php”. I have to keep manually setting it to the intended “legacy”, which I prefer because this view places images close together instead of spreading them out. Please report that “Select View” is not retaining the user’s choice when updating the plugin.

    bmw2020

    (@bmw2020)

    Also, I had updated my PHP to 7.3.2 before I re-installed the plugin.

    Please advise on my previous message, thanks.

    Plugin Support mihai-imagely

    (@mihaiimagely)

    Hi @bmw2020,

    Can you please let us know whether you are using a simple WordPress single site installation or you are using a multisite installation?

    Otherwise, we may want to have a closer look to check why the “Lightbox Effects” tab is missing in your case so I hope that you wouldn’t mind submitting an issue report here https://www.imagely.com/report-bug/

    Thanks in advance!

    bmw2020

    (@bmw2020)

    I’m not entirely sure what a “single site installation” is. I own one WordPress site, but my wife’s WordPress site is also under my hosting plan with A2 Hosting. So there are 2 sites with one hosting company, but her site is independent of mine. I do own 4 URL names, but they simply point to various pages within WehrliPubs.com – I think they’re called “re-directs”?

    Anyway, is that enough to determine whether or not I should submit a bug report?

    Plugin Support mihai-imagely

    (@mihaiimagely)

    Thanks for your reply. It looks like you aren’t using a WP multi-site installation. I was asking you about is since we are hiding specific settings for the network enabled plugin on WP Multisite installations but this doesn’t seem to be your case so – yes. We’ll need access to your site so we could inspect the issue.

    I hope that you wouldn’t mind submitting an issue report here https://www.imagely.com/report-bug/

    Thanks!

Viewing 15 replies - 1 through 15 (of 26 total)
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