• Resolved And1rzej

    (@and1rzej)


    after last update (Display galleries as) NextGEN Basic Thumbnails – doesn’t work, all disappeared, do you know anybody why?

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Support Mihai Ceban

    (@mihaiimagely)

    Hi @and1rzej.

    I am sorry to hear of the problem but it doesn’t look like we have been able to replicate and notice such issue on any testing installations.

    I hope that you wouldn’t mind letting us know from what NextGen Gallery version you have updated and also if you can provide us with a a link of a gallery page that doesn’t currently work.

    Thanks in advance,
    Mihai

    Thread Starter And1rzej

    (@and1rzej)

    pls check out

    goleszow[dot]luteranie[dot]pl/galeria/galeria-2019/

    Thread Starter And1rzej

    (@and1rzej)

    [ update: ]

    Today I did new gallery in album, and in new gallery NextGEN Basic Thumbnails does work

    but as I said

    yesterday after last update (Display galleries as) NextGEN Basic Thumbnails in all gallery in albums – stop working, all doesn’t work, all disappeared

    Thread Starter And1rzej

    (@and1rzej)

    plz for support – I really don’t know what to do … (thank you so much)

    Plugin Support Mihai Ceban

    (@mihaiimagely)

    Hi @and1rzej,

    Let’s try the following to see if it will help:

    Try disabling, deleting, and reinstalling NextGEN Gallery. You will not lose any galleries or data, but it will refresh the plugin files and should hopefully correct your issue

    Mihai

    Thread Starter And1rzej

    (@and1rzej)

    Thank you for support

    I did, nothing change…

    Thread Starter And1rzej

    (@and1rzej)

    what to do now?

    I have something like “NextGEN Gallery Reset”, can I try use it without lose of my gallery and albums?

    Hi @and1rzej

    There is a new release of our plugin.
    Would you mind testing that quickly and see if that works for you?

    NextGen Gallery already has an option to reset their settings; I wouldn’t use anything else at this time. Please, test the last update and see if it works for you. If not, please let us know.

    – Gaby, Customer Support.

    Thread Starter And1rzej

    (@and1rzej)

    Hi

    I did, but nothing change…

    Hi @and1rzej

    Let’s check if it is related to an existing conflict.

    1.- Temporarily deactivate all your plugins except NextGen Gallery.
    2.- Is the problem solved? Then, it was caused by one of your plugins. Please check one by one and find the one causing the problem.
    3.- If the problem is not solved with the deactivation of the plugins, try changing to a standard WordPress theme, it could be a conflict with your current theme.

    Please let us know how it goes.

    – Gaby, Customer Support.

    Thread Starter And1rzej

    (@and1rzej)

    done, but nothing change, problem still is not solved with the deactivation of the plugins, and even with changing to a standard WordPress theme

    Hi @and1rzej

    One last test.
    – Be sure that you have the latest version of our plugin installed (NextGen Gallery V 3.1.14)
    – Create a new gallery (for testing).
    – Insert that gallery into a new page and check if it’s working.

    If you keep having trouble, we might need to create a bug report, but it will be nice to have some information about your problem.
    Are you able to see any error message/console error?

    You can use this tool to share a screenshot with us: http://www.screencast.com/

    Please, keep us posted.
    – Gacy, Customer Support.

    Thread Starter And1rzej

    (@and1rzej)

    – Be sure that you have the latest version of our plugin installed (NextGen Gallery V 3.1.14)

    RE – sure!

    
– Create a new gallery (for testing).

    RE – ok. I did

    
– Insert that gallery into a new page and check if it’s working.

    RE – ok. I did, but NextGEN Basic Thumbnails who disappear before (does mean after penultimate update) Still doesn’t work, still can’t appear again where should be

    If you keep having trouble, we might need to create a bug report, but it will be nice to have some information about your problem.
Are you able to see any error message/console error?

    Yes – I think that it can be problem with hosting server:

    Download Page Link:
    https://www.sendspace.com/file/8z6zoc

    ” Failed to load resource: net::ERR_NAME_NOT_RESOLVED ”

    Hi @and1rzej

    Thank you so much for your great feedback.
    In this case, I’ll recommend checking with your hosting server our requirements.
    https://www.imagely.com/docs/requirements/

    Please, keep us posted.

    – Gaby, Customer support.

    gabyimagely

    (@gabyimagely)

    Because it has been a month or more since your last reply, I am going to mark this as resolved as I assume you have found a solution. Please feel free to reply again if you still have questions.

Viewing 15 replies - 1 through 15 (of 15 total)
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