Support » Plugin: Gallery Plugin for WordPress - Envira Photo Gallery » Next/ previous arrows open empty pages, no images appear

  • Hi! Please help, if you can! Next/previous scrolling arrows have stopped working in all my galleries. The thumbnail page loads just fine. When I click on an image, it opens in a lightbox, just like it should. But when I want to proceed to next image by clicking an arrow, the page goes blank. Only site background image loads, but no image, no lightbox, no arrows, no nothing. Refreshing the page brings back the thumbnails. So a visitor can’t properly view my galleries, but keeps getting blank pages when trying to scroll forward or back.

    The problem started all of a sudden and it’s affecting all my galleries, not only the one I linked as an exmaple. I’ve tested both with Firefox and Chrome.

    I’ve searched the forums but failed to find an answer. I have tried deactivating all the plugins – problem persists. I have not touched any js (I wouldn’t even know how) and I believe this problem started after the latest wordpress update.

    Please help. I have lots of images in galleries, and being able to properly view them is vital.

    Thanks a million in advance!
    Rika

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi Rika 🙂

    Actually what I’m seeing is that the image isn’t loading in the div where it’s supposed to:

    http://cloud.supportally.com/1s063g0u000y

    Have you already tried deactivating all your plugins and theme to make sure it’s not a conflict?

    If you have, could you please go to our contact form, click on the Basic Question and open up a support ticket? It just looks like something is blocking the image from loading in the lightbox when using the next/previous navigation.

    We’re happy to have a closer look for you 🙂

    Thread Starter rika13

    (@rikamaa)

    Hi!

    I really THOUGHT I had tried deactivating all the plugins, but now trying it again just to be sure, I (to my slight embarrasment) found the bugger. It’s a plugin called “Page animations and transitions”, updated two weeks ago, and I believe that’s when the problem started. For now, I just deactivated it, as the galleries are more important than smooth page content transitions. There mut be some script collision going on…

    Thanks for trying to help! And sorry for the trouble. I DID check this one yesterday before posting, but must have forgotten to simply refresh the page or something stupid like that.

    Such a cool gallery. Couldn’t live without it.

    Thanks for the kind comments Rika and no trouble at all! We’re always here and happy to help when you need us and even when you don’t! 🙂

    If you need anything at all or have any questions – don’t hesitate to reach out to us!

    Have a great day!

Viewing 3 replies - 1 through 3 (of 3 total)
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