Newsletters not being received

  • Resolved sandrabne

    (@sandrabne)


    2 years, 4 months ago

    We have a small email list of approx 90 accounts. Our first newsletter was sent last night and only 13 people received the email. I have 3 addresses on the list and none of them received the newsletter. I have checked spam. Of the accounts who did receive the nine of them were gmail accounts. My 3 emails are all gmail hosted (workspace). We use the mailpoet sending service. Preview emails were going through to the gmail emails. Any ideas on how to fix please?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Joao D – a11n

    (@johnlud)

    2 years, 4 months ago

    Hi @sandrabne

    Any ideas on how to fix please?

    Please make sure to set up DKIM for your sender domain: https://kb.mailpoet.com/article/328-set-up-dkim-for-your-sender-domain

    That will greatly improve your deliverability and will help your newsletters reach your Gmail subscribers.

    Can you try it and let me know how it goes?

    Best,

    Thread Starter sandrabne

    (@sandrabne)

    2 years, 4 months ago

    Hi:

    The DKIM has been setup per the instructions “How to Set Up DKIM for your Sender Domain”:
    https://kb.mailpoet.com/article/328-set-up-dkim-for-your-sender-domain

    And the DNS records were created a few weeks ago and have propagated.

    Separate to the newsletter we also need to send form data in PDF format, so we also have the plugin “WP Mail SMTP” installed so we can send attachments. This has been setup with Google / GMail as the sending service. This means we also have a DKIM record for this service as well.

    I do not believe these DKIM records would interfere with each other:

    1. mailpoet1._domainkey.example.com
    2. mailpoet2._domainkey.example.com
    3. google._domainkey.example.com

    Any ideas?

    Regards,

    Thread Starter sandrabne

    (@sandrabne)

    2 years, 4 months ago

    I know its Christmas, but I’m desperate to get this fixed. Any ideas please??

    Plugin Support Bruna a11n

    (@bruberries)

    2 years, 4 months ago

    Hi @sandrabne,

    Could you please let us know what is the domain you’re using to send your emails from?

    Thank you!

    Plugin Support Elvira K. a11n

    (@treibalen)

    2 years, 3 months ago

    Hi there @sandrabne,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 5 replies - 1 through 5 (of 5 total)
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