NEwsletter sign up stopped working

ayoungerskin
(@ayoungerskin)

3 years, 7 months ago

Hi,

I have found out from my readers that my sign up procedure does not work. After adding an email address, checking the bow, and pushing go, an error message comes up 🙁 Saying they have to contact admin.

I have tried now myself with several email addresses and the same thing occurs. This explains why my email list has stopped growing :-/ What could have gone wrong? What can I do?

To clarify, this email subscription bow was integrated in the demo I got with your theme. So it was all set up from your end. All I did was to add a mail chimp key. And it worked just fine until probably a few weeks/months ago.

Please help,
Best regards
Ann

The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)

Abhishek
(@abhikr781)

3 years, 7 months ago

Hi,

That’s quite odd, especially since we have updated their API. We are working on it to finding the exact cause of the issue.

In the meantime, I would suggest you use the default Mailchimp plugin until we investigate the issue.
https://wordpress.org/plugins/mailchimp-for-wp/

Thread Starter ayoungerskin
(@ayoungerskin)

3 years, 7 months ago

Oh ok. I think I will just deactivate the widget then.

Will you notify me when this is taken care of?

best regards
Ann

Thread Starter ayoungerskin
(@ayoungerskin)

3 years, 7 months ago

It is still not working. Any news on what is going on?

Best regards
Ann

Abhishek
(@abhikr781)

3 years, 7 months ago

Hi,

Yes, we will notify you once done.

Thread Starter ayoungerskin
(@ayoungerskin)

3 years, 6 months ago

Hi again,

Just a friendly reminder. How is it going?

Abhishek
(@abhikr781)

3 years, 6 months ago

Hi,

Sorry but not yet fixed. A process ongoing, I’ll update you once done.

Thread Starter ayoungerskin
(@ayoungerskin)

3 years, 6 months ago

Ok! Looking forward to it! 🙂

Thread Starter ayoungerskin
(@ayoungerskin)

3 years, 6 months ago

Any news on this? I have quite a few people now telling about this issue since they are trying to sign up :-/ And it’s been quite a long time now..

Abhishek
(@abhikr781)

3 years, 6 months ago

Hi,

Sorry, I can understand your concern but the issue is still not resolved and I don’t have an ETA.

In the meantime, please use the default Mailchimp plugin until we investigate the issue. In this way, you will not lose your subscribers.

https://wordpress.org/plugins/mailchimp-for-wp/

Thread Starter ayoungerskin
(@ayoungerskin)

3 years, 5 months ago

Ok I suppose I have to download the mailchimp plugin then. But how exactly do I get it to work with your widget that is already there? I would love a step by step guide on how to do this.

Best regards
Ann

Abhishek
(@abhikr781)

3 years, 5 months ago

Hi,

Please try to install the default plugin: https://wordpress.org/plugins/mailchimp-for-wp/

and Create a subscription form using the default Mailchimp plugin instead of the integrated API. Following the doc will help you creating the subscribe form: https://wpforms.com/how-to-create-a-mailchimp-subscribe-form-in-wordpress/

Thread Starter ayoungerskin
(@ayoungerskin)

3 years, 5 months ago

Hi again,

I prefer to have as few plugins as possible. And I have removed the WPforms plugin. So for this, I would have to install two plugins. You don’t think this will be solved soon? It has been over two months..

Best regards
Ann

Abhishek
(@abhikr781)

3 years, 4 months ago

Hi,

I can understand your concern and apologize for your trouble.
But the issue is still being investigated, I’ll update you once get the solution from the team.

Abhishek
(@abhikr781)

3 years, 4 months ago

Hello,

A new version has been released with the fixes.
Please update the theme and Ocean extra plugin to the latest version to fix the issue.

Viewing 14 replies - 1 through 14 (of 14 total)

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