Support » Plugin: Newsletter » newsletter doesn’e send any email

  • Resolved mathpresso


    hello there
    I have a problem with my newsletter plugin.
    I have almost 500 subscribers and each time I update my website no email sends to them.
    I mean those auto-emails that aware them that website has been updated.
    I test it with welcome email, it worked. then I checked spam folder if there is anything there, it wasn’t.
    I tested with second post, again after more that 12 hours from updating, I asked some of the subscribers if they have received any email, they said no!
    would you help me with this issue.
    thank you so much in advance.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Stefano Lissa


    Hi, your problem is not clear. Are you creating a newsletter and it is not delivered? Newsletter does not send automatically newsletters when you update you site. For that you can use the Automated addon, for example, or create a newsletter by hand.


    no I don’t make newsletter.
    I mean those emails that send to subscribers after I update my website.
    I have some other websites and it works there.
    each time I update the website, each subscribe receive an email including the post content in their inbox with this title: the … website has been updated.
    Best Regards

    Plugin Author Stefano Lissa


    Hi, if you have this plugin installed and you get automatic updates, you probably have a paid license with the Automated addon… or you have another plugin.

    Regards, Stefano.

    I have the free version of the plugin. all of them have been installed from wordpress dashboard. I update them each time I see the notification. but all of them are the free version.
    thank you so much for your attention.
    I haven’t got what the problem is yet.
    best regards

    • This reply was modified 3 months, 1 week ago by mathpresso.
    Plugin Author Stefano Lissa


    Hi, it’s not by Newsletter, in this case. We do not send emails on site/plugin update. Check it you hae some security plugin configured to send notifications. WP sends a notification only to admin users.


Viewing 5 replies - 1 through 5 (of 5 total)
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