Support » Plugin: Newsletter » newsletter doesn’e send any email

  • Resolved mathpresso

    (@mathpresso)


    hello there
    I have a problem with my newsletter plugin.
    I have almost 500 subscribers and each time I update my website no email sends to them.
    I mean those auto-emails that aware them that website has been updated.
    I test it with welcome email, it worked. then I checked spam folder if there is anything there, it wasn’t.
    I tested with second post, again after more that 12 hours from updating, I asked some of the subscribers if they have received any email, they said no!
    would you help me with this issue.
    thank you so much in advance.
    E. A. DIRANLOU

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Stefano Lissa

    (@satollo)

    Hi, your problem is not clear. Are you creating a newsletter and it is not delivered? Newsletter does not send automatically newsletters when you update you site. For that you can use the Automated addon, for example, or create a newsletter by hand.

    Stefano.

    hi
    no I don’t make newsletter.
    I mean those emails that send to subscribers after I update my website.
    I have some other websites and it works there.
    each time I update the website, each subscribe receive an email including the post content in their inbox with this title: the … website has been updated.
    Esmaeil.
    Best Regards

    Plugin Author Stefano Lissa

    (@satollo)

    Hi, if you have this plugin installed and you get automatic updates, you probably have a paid license with the Automated addon… or you have another plugin.

    Regards, Stefano.

    hi
    I have the free version of the plugin. all of them have been installed from wordpress dashboard. I update them each time I see the notification. but all of them are the free version.
    thank you so much for your attention.
    I haven’t got what the problem is yet.
    best regards

    • This reply was modified 3 months, 1 week ago by mathpresso.
    Plugin Author Stefano Lissa

    (@satollo)

    Hi, it’s not by Newsletter, in this case. We do not send emails on site/plugin update. Check it you hae some security plugin configured to send notifications. WP sends a notification only to admin users.

    Stefano.

Viewing 5 replies - 1 through 5 (of 5 total)
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