Hello, @osamaalani
There are multiple reasons these issues would happen.
1) Our Plugin bug/error.
2) PHP Version of your Hosting Server
3) Cache issue.
4) Third-party Plugin Conflict issue.
5) Custom CSS and Custom JS code script conflict.
6) Update WordPress, Plugins, and Themes
Notice: Before doing this, ensure you have a full backup of your website, including your WordPress Database.
1) Find Our Plugin bug/error: Please activate WordPress debug mode and send us the debug log file or the error messages. Also, check your following webpage console error using Google Chrome. Consol Error check the screenshot: https://prnt.sc/5TjoFxCvi7qA
Also, look for error logs in the server error logs or check the “debug.log” file in the “wp-content” directory.
2) PHP Version of your Hosting Server: PHP version of your web server may be causing the issue. It could be old PHP versions like 5.4 or the latest version like 8.1.9
So please mention the PHP version of your web server/hosting server.
(Install this plugin “Health Check & Troubleshooting” plugin URL: https://wordpress.org/plugins/health-check/
You will see all the information about your WordPress site, including the PHP version).
3) Clean the Cache: Remove/delete any types of cache files to see if it is resolved or not.
Browser cache, Divi et-cache, WP-Rocket, and Divi Rocket’s server-wide caching could be the reason also.
Here is a small video about this:
Video URL: https://www.youtube.com/watch?v=XzZAUtb4_Qc
4) Avoid Third-party Plugin Conflict: Deactivate all plugins except our plugin. Activate the deactivated plugins, test them, and monitor which plugin causes the conflict. Or deactivate all plugins and reactivate them one by one to identify the plugin that might be causing the issue.
5) Remove Custom CSS and Custom JS code script: If you have inserted any Custom CSS and JS code script in your website, please temporarily delete all custom CSS and JS code scripts.
6) Update WordPress, Plugins, and Themes: Ensure that your website is running the latest version of WordPress, plugins, and themes.
After all these, please let us know if the issue cannot be resolved.
