Hi @gissagiswara,
What hosting service you’re on?
Do you see the stats when you refresh the Media Library page?
Cheers
Seeing the same thing.
As far as refreshing the Media Library goes, I refresh, click on an image and get the “Smush Now” button…I click it, get the “Smushing Image” prompt THEN I get the smushed stats.
Even though Automatic Smushing is enabled, I still had to “Bulk Smush” thru the WP Smush admin. The plugin was installed before I even made my first post.
It’s currently not auto-smushing.
@nahtee, I’d like to get this sorted as few other people are facing the similar issue.
Can you please contact us via: https://premium.wpmudev.org/contact/
Select “I’ve a different question” and mention “Attn. Umesh Kumar” as subject.
Mention the thread link in message, and send it over. I’ll take it forward from there.
Cheers
@umeshsingla hi thank you for the response
What hosting service you’re on?
I’m using LiteSpeed Web Server and plesk as the control panel provided by rumahweb Indonesia . I’ve been using this hosting for about 3 months but this problem just started about two weeks ago .
Do you see the stats when you refresh the Media Library page?
Nope , i dont see that stats until i manually pressing the smush now ! button
@gissagiswara, Sorry for the delay in response.
Can you possibly contact us via: https://premium.wpmudev.org/contact/
Select “I’ve a different question” and mention “Attn. Umesh Kumar” as subject.
Mention the thread link in message, and send it over.
I’ll get back to you, once I get the response in there.
Cheers
We’re also seeing this problem.. manual smushing works just fine but not auto.
support email sent as well
Thank you for using Smush. I am marking this topic resolved because it was moved to email support. If you have any further questions we can reopen the thread or you can start a new support ticket. Thanks again!
